5051 results found
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Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed32 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
Guardz Add-on
Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!
5 votes -
customize automated technician email
Add the ability to customize the automated responses that get sent to users when technicians comment on tickets.
3 votes -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored3 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes -
Granular Schedule under IT Automation
it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.
2 votes -
registry
Need Accesst to Registry Current User. Can you enable this in a future release. Currently that Tree and subtree is not available in your agent. Every other key is. Very surpised that it is not available as every other RMM I have used we can get to it.
8 votes -
reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
2 votes -
Support from other software manufacturers
Extended software support for queries and displays, e.g. the status of the companies Eset, Altaro, Hornetsecurity, Securepoint AntiVirus, BackupAssist.
8 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
Quick Reply Template Custom Variables
Please add a variable for the "Customer Main Contact".
This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...
2 votes -
Display a list how many devices a customer has.
Would be convenient to see how many devices each customer has instead of having to create a report.
4 votes -
Freshbooks
Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
I don't know if there was an API before, but there definitely is one now:
https://www.freshbooks.com/api/start
Hopefully that helps!3 votes -
Apply IT automation profiles to a group of specific devices
Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles to those devices.
33 votes -
Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
1 vote
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