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5024 results found

  1. Asset Management: Mass import into Atera.

    Asset Management: Mass import into Atera.

    39 votes
    3 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  2. Improved Ticket Scheduling - Ticket Dispatch

    Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.

    Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.

    3 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  3. Inline picture viewer

    It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

    7 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Deactivate a User Account Like on the Front End

    Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  5. Integration sync prefilled main contact name and surname

    When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  6. New View

    Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…

    4 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. Apple Business Manager

    Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera

    21 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  8. Add preset OID's for popular device types & models

    Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.

    6 votes
    0 comments  ·  Network Discovery  ·  Admin →
    How important is this to you?

  9. Ability for ticket automation rules to ignore "Out of Office" replies

    I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.

    It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.

    I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:

    ([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)

    Thanks for considering!

    8 votes
    0 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

  10. Batch Resolution Feature for Multiple Tickets

    I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.

    The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.

    Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  11. Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field

    Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:

    Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
    As you are aware, custom fields are those fields that are unique and different from the requirements of…

    3 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  12. visual map of connectivity network discovery

    We want to see a visual map of our devices showing their connectivity path.

    8 votes
    0 comments  ·  Network Discovery  ·  Admin →
    How important is this to you?

  13. What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.

    "We must have faith" is no longer good enough for my cyber insurance policy!

    And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.

    What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
    The closest option is via the API and for various reason that's not an attainable options as not all the data is…

    2 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  14. Shared Authenticator

    The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.

    A centralized shared authenticator would be a fantastic feature.

    12 votes
    0 comments  ·  Mobile App  ·  Admin →
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  15. Verify if a ticket is assigned and provide a popup if it has when trying to assign.

    When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  16. Add a PowerShell script inside of new custom script

    When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  17. Atera Dark Mode

    A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
    (and conserve battery)

    1,732 votes
    Under Review  ·  101 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. Auditor Report - BitLocker Field Added to XLS Export

    Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.

    Please add a field in the XLS version of the Auditor Report to capture BitLocker status.

    5 votes
    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

  19. Desktop notifications

    I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.

    Maybe by implementing push notifications for the browser?

    97 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  20. Ability to remove Webroot from the GUI

    Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.

    9 votes
    1 comment  ·  Webroot  ·  Admin →
    How important is this to you?
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