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5043 results found

  1. Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
    In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it

    2 votes

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  2. I would like the ability to deploy webroot to an endpoint from my mobile app

    1 vote

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    0 comments  ·  Webroot  ·  Admin →
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  3. It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able…

    7 votes

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    1 comment  ·  Admin →
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  4. The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.

    Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.

    It would be nice that the display of Categories via the Customer Portal is also alphabetical.

    8 votes

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  5. Documentation/Knowledge base integration with ScribeHow

    8 votes

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  6. The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.

    2 votes

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  7. Need WYSWIG Knowledgebase creation with images. Plain text is too basic.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Data Portability needs to be prioritized. The Knowledge Base needs to have the ability to bulk export all the knowledge articles we create. I can't trust using a service if there isn't an easy way to get our data out when needed.

    3 votes

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  9. We need to get white label option and better integration to "hottest" apps in your portal. I need unified as possible experience for my customers.

    3 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  10. I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh…

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Hi team,

    I would love to see some live overview directly on the device detail page that shows automation jobs that are currently running on that device, as well as jobs that will be following with timestamps. This takes away the need to run the "Last process" reports and I see what is happening on my device in real time.

    8 votes

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  13. Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.

    4 votes

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  14. This would be mind blowing. Integrating Tickets/alerts/knowledge/automations etc. from Atera to Jira Projects. Sky is the limit, you the experts! but this will be greatly appreciated - From the Whistle IT Team 🤓🙂

    11 votes

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  15. when I search for devices? I get 3 or 15 devices.

    can we just display more info? like local IP address? - maybe make it configurable as a default?

    I might also want to see a custom field contents so that we dont need to click through

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  16. Please change the 2FA method. The current one is really bad

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  17. Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.

    1 vote

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    0 comments  ·  Admin →
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  18. Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.

    8 votes

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    0 comments  ·  Security  ·  Admin →
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  19. Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
    Du coup dans les mails reçu ont a :

    Voici un récapitulatif de la demande :

    N/A

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  20. Add the device's "Last Seen" field as a column on the devices screen and export.

    I use this to ensure that employees are adhering to IT policies

    2 votes

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    1 comment  ·  Dashboard  ·  Admin →
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