4885 results found
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Desktop notifications
I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.
Maybe by implementing push notifications for the browser?
95 votes -
shut down
A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.
2 votes -
Auto-assign Agent to a contact
Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.
Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.
8 votes -
Related tickets
It would greatly benefit us if incoming tickets could display a connection on the right side, indicating possible correlations with past tickets. For instance, if a current ticket shares similarities with a previous one—whether it's the same user encountering a similar issue months or even years ago, or if other users within the company or another customer have experienced comparable problems—it could be incredibly helpful.
3 votes -
'check-in' frequency
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B)…
4 votes -
Change the default language for ticket users
Change the default language for ticket users.. In the administration interface
4 votes -
Anydesk branding
Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?
5 votes -
agent deployment
Have a way to customize parameters for Agent deployment. With Splashtop company's package deployment, you can customize many things when building the deployment package. But when using Atera to so the same, it builds a basic package and you cannot customize anything about it. Specifically we are looking to deploy the Atera agent but have the Splashtop settings for Enable Direct Connection be turned OFF, instead of the default of ON... Any help with this would be appreciated.
2 votes -
Patch labels expanded
Expand on the options for patch approval to include "Manually approved" and "Automatically Approved" so you can see which updates have pushed out without your review.
Additionally being able to put patches "On Hold","To review" or "Pending Approval" rather than having to exclude them until you've been able to test and review them in your environment.2 votes -
More than one device for a user
We have multiple Autodesk users who use desktops in the office but also have laptops for site visits. It would be great to be able to assign more than one device to a user.
9 votes -
Main page - new ticket button
On the initial page upon logging in, it would be optimal to have a new ticket button instead of having to select the menu option first. Fewer clicks always seems to be more appreciated by users & it could be implemented with very minimal design change.
2 votes -
Add Linux servers/machines to IT Automation Profiles for scheduling scripts
Allow Linux systems to be added to automation profiles so that we can schedule patching sessions and run other Linux scripts as needed on a mass basis and get a report via email like we do for the windows devices. At the moment we can only run the scripts manually against machine and see the output in recent processes report.
9 votes -
Team View MacOS integration for Atera
Would love a similar integration for MacOS as exists for Windows devices with TeamViewer.
1 vote -
Ability to assign users from any location to any device within the organization
Our organization has separate devices for users for remote work and working from the office. We have all devices sorted by location along with users but are unable to assign users that typically work from the office and are sorted there to their work from home devices.
1 vote -
Enable automatic agent override when OS is re-installed
With having to re-image computer quite frequently, it would be nice that the system recognized the same Serial number and not create a duplicate agent. At the moment you need to copy/past the extra data fields/custom fields over to the new one and manually delete the old agent.
1 vote -
Device Jump List
Rather than have a particular Device assigned to each user it would be extremely handy to have a Device jump list for the entire customer along the right hand side whilst in the ticket rather than then having to click on Customer > Devices and then find the Device that is relevant to that ticket as not always the case the user has a problem with the device that is assigned to them.
4 votes -
Exclusion option for certain folders next to the 'Run the profile on newly installed agents'
Some agents that are registered to a certain folder do not need our standardised new agents scripts and program installs as they don't sit on our primary domain so we would like to have an option to exclude a certain selection of folders from having the 'run profile' profile applied.
2 votes -
reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
1 vote -
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can paste it in
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.
1 vote -
Custom Ticket Fields view only
Ability to make custom ticket fields view only in service portal (like the default fields).
3 votes
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