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5041 results found

  1. Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
    Du coup dans les mails reçu ont a :

    Voici un récapitulatif de la demande :

    N/A

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  2. Add the device's "Last Seen" field as a column on the devices screen and export.

    I use this to ensure that employees are adhering to IT policies

    2 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  3. Integration with UniFi Cloud

    986 votes

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  4. It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.

    It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.

    Fields of the ticket would be time of the change, implementation plan, and roll back plan

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. Like "Availability Monitoring" but with No Notifications.

    Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.

    6 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.

    2 votes

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  7. it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  8. Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.

    Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.

    This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  9. Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
    Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.

    4 votes

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  10. In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.

    Please fix or address this bug/feature request.

    2 votes

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  11. In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.

    Please fix or address this bug/feature request.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    208 votes

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  13. While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.

    My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…

    4 votes

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  14. Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.

    13 votes

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  15. It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,

    40 votes

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  16. A report per device that includes the Office account along with Outlook email accounts

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. Don't offer KB5034441if Windows Recovery Environment is not enabled.

    2 votes

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  18. Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Script syntax highlighting on script editors would be beneficial for legibility.

    2 votes

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  20. Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.

    71 votes

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    1 comment  ·  Tickets  ·  Admin →
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