5083 results found
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CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
2 votes -
passkeys
Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.
9 votes -
Ability to delete jobs within "recent processes" inside of classic reports
Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.
2 votes -
Terminal Server - User Activity - Actions
The users are simply listed under "User Activity". It would be very nice if you could also "disconnect" and "log out" here.
That would make the paths shorter.And it would also be important to see the client name here!!!! Because you can do a lot with this name.
2 votes -
Command Prompt as Current Logged on User
Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.
This is implemented in NinjaRMM.
2 votes -
every work on one project on ten tabs in windows well now you can simplify the process
consolidated tabs button
3 votes -
Atera and Jira Service/Work management integration
This would be mind blowing. Integrating Tickets/alerts/knowledge/automations etc. from Atera to Jira Projects. Sky is the limit, you the experts! but this will be greatly appreciated - From the Whistle IT Team 🤓🙂
12 votes -
Include Script execution on ticket automation
automation that triggers a healing script upon ticket creation , offering immediate response to issues and potentially resolving them without manual intervention
5 votes -
"Please Reply Above This Line" should be editable
We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.
4 votes -
Exclude certain IP addresses from scan
I want the ability to exclude particular IP addresses from the scan.
In my particular scenario I have a honeypot set up on the network that fires off an email every time it's touched. This is generating ~100 tickets a day per network every time this Network Discovery agent hits the honeypot.
I will need to discontinue my Network Discovery subscription until this feature is implemented.
20 votes -
exclude preview updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
10 votes -
edit when ticket is closed
Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.
2 votes -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
2 votes -
view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
5 votes -
Let the copilot read the Atera agent log file
Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.
5 votes -
3rd Party Software Updates
First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.
Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…
1 vote -
Favoris
Bonjour
Serait t'il possible d'avoir des Favoris par rapport a Techniciens d'Atera et non par rapport au compte?1 vote -
cisco
Would be nice if you did a VERY generic monitoring of networking and WAP's.
just to see utilization and up down alerts.would help understand where major slowness issues could be.
1 vote -
Ticket description box in web app
Can the ticket description box in the web app be enlarged like it was in the classic view? Can the description box also have an autosave feature? I have fat-fingered keys before and lost all of my input and then have to retype which is very inconvenient.
2 votes
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