5072 results found
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Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
2 votes -
double forwarding
Ability to support double / multi forwarding to atera ticketing email
Internally we have a backup mailbox which has many aliases (backup-customer@domain.tld) if we forward this maibox as an extra support mailbox to Atera emails get bounced because they are forwarded as backup-customer@domain.tld and not backup@domain.tld. We can forward this to backup2@domain.tld and forward this to the Atera ticket mailbox, but Atera does not support this currently.
1 vote -
Add "Requires Reboot" to Atera API
At the moment, the Atera UI shows us that a machine requires a reboot, but without running a command against each machine, it is not possible to identify if they require a reboot directly with the API. This would be a very useful feature for the purpose of patching and reporting.
10 votes -
Throughput and availability snmp data similar to Observium and Librenms
Throughput and availability snmp data similar to Observium and Librenms
2 votes -
contacts
Could we get a "Notes" section for a client contact? Right now we're opening a ticket, creating the note, then resolving the ticket. We don't want to use tickets as notes.
1 vote -
Text box should recognize string of zero's/Allow Asset Tag scanning
In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you…
2 votes -
Anydesk Remote on mobile APP
It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.
13 votes -
Display interface for SNMP
Display interface for the SNMP: memory use,
6 votes -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Easily find what devices are configured for Work from Home
Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.
15 votes -
1 vote
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Schedule
Schedule Uninstalls from software inventory reports
1 vote -
Bexio
Bexio integration to synchronize customers and billing exports
1 vote -
Monthly contracts need to pass date information to quickbooks
When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.
1 vote -
Hide dollar amount when adding a ticket entry
Can there be an option to hide the actual dollar value (currency value) of the contract rate when adding time entries?
2 votes -
Ticket automation rules for time base conditions scenarios
Ticket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…3 votes -
Export Knowledge Base Articles
Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.
7 votes -
Google Workspace integration
Google Workspace Intergration.
Using Atera for internal IT it would be great to be able to:
+ sync users, OU and groups for support portal.
+ sync assets such as company owned devices
+ using Google (shared) Drive for storing documentation.
+ SSO with Google for atera techs and support-portal users.47 votes -
Add agents directly under the IT Automation profile
Add agents directly under the IT Automation profile
4 votes -
Network Discovery with with Azure AD
It would be very nice to be able to use all features of Network Discovery with Azure AD
Network Discovery with with Azure AD - Network Discovery is a nice tool but the cost it is unfortunate since support says it will only work with a Domain Controller with exception of seeing devices.
All of our clients currently are using Azure AD to reduce cost of on-site servers (DCs) and it also minimizes virus/trojans.
6 votes
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