5022 results found
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dmarc tool
have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.
6 votes -
Add Customer Ratings Details to New UI
The old UI allowed you to see full customer ratings details (stars/category, comments, etc.) in the Ticket. With the new UI you can no longer see those details. Please add this functionality to the new UI.
1 vote -
contrat for all clients
Il serait utile de pouvoir créer un contrat et de l'appliquer à tous les clients.
1 vote -
One time Automation Patch using a certain time
Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.
2 votes -
string modification on incoming email subject lines
Goal: To be able to strip RE: re: Re: rE: FW: fw: Fw: fW: and other common modifications of email subject lines from incoming emails. Overall want to increase the rate of which tickets automatically merge when end users reply.
Suggestion: Ticket automation rule to look for strings provided by technicians on incoming emails and remove them. Create helpful tools with the automation to prevent accidental removal of valid data. Such as clearing defining what "*RE:" does vs " RE: " vs " RE:" and etc etc.
11 votes -
Atera App through the Google Calendar App
It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.
1 vote -
Alert when an agent comes back online
When a device goes offline I can set a notification while I can't receive anything when it comes back online.
This would be very useful on servers.111 votes -
Chat
The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.
7 votes -
list of activated devices for "work from home"
add list of activated devices for "work from home" near the subscription panel of "work from home"
7 votes -
Linux text editor support in Terminal window
None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.
7 votes -
Network discovery should be free
The network discovery option should be a free option.
Now we run a free tool on a customer device. There are so many free tools which are doing a excellent job in network discovery. Very strange we have to pay for it separate in Atera. Realy don't understand this choice.94 votes -
threshold : list the servers according to their profile
Hello,
We find that servers do not have a "Threshold Profile".
From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.
Can you add this function please.
Waiting for your return,
3 votes -
When doing a remote Webroot scan from the agent page, show the results on the agent page.
When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.
16 votes -
Customer data BackUp to Synology Servers
Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.
14 votes -
option for multiple sites for customers
It would be helpful if we could create sites under customers for those that have multiple locations, and then assign agents and contacts to those sites.
9 votes -
Adding images in the custom assets module
Consider adding images in the custom assets module to provide a visual representation of an asset or model, making it easier for users to identify and distinguish between them. This can save time and reduce errors when managing multiple assets or models.
10 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
17 votes -
Advanced Reporting filters for Product Family & Product
It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.
However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.
I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.
1 vote -
Filter Customer List by custom fields
I have custom fields under my customer accounts for example: cloud based backups tick box, Eset Antivirus tickbox.
I would like to be able to click the customer list and then filter the list to show me all my customers that I resell Eset to or to show all my customers to whom I provide cloud based backups for.
Being able to filter customers by just country or rank is not enough
2 votes -
Ability to CC someone when you create a ticket
I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.
38 votes
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