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  1. Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.

    8 votes

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    0 comments  ·  Security  ·  Admin →
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  2. Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.

    33 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…

    1 vote

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  4. Is it possible to add "Products" tab to Customer's page?

    1 vote

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  5. in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.

    we miss 2 options:
    - the possibility to whitelist IPv6 addresses
    - the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)

    4 votes

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    1 comment  ·  Security  ·  Admin →
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  6. Storage and inode usage can differ so it must be tracked. High inode usage could result in services crashing or freezing.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Please allow tab complete in the Linux Agent terminal. In addition, allowing aliased commands like ll vs ls -la would also be convenient.

    2 votes

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  8. It should be great to be able to add manual tag to Tickets Rules!
    Not as a condition, but as an action!

    1 vote

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  9. Ability to quickly see who has Work From Home enabled. When this scales out and you want a report to see who has it installed per client, it would take too long to manually check for invoicing purposes. Please add a way to check which devices or by client has this installed. Please and thank you.

    78 votes

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  10. Would be nice to have more than one API key. Our CTO’s concern is that
    o It is not really protected in any way
    o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good

    26 votes

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  11. Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

    355 votes

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  12. Create the ability to purchase a 'day pass' or 'tech pass' to allow a temporary employee (e.g. a contractor) to access selected parts of an Atera tenancy (e.g. tickets, devices) to perform short term work instead of adding a technician for an entire month.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  13. i see multiple feature requests for the same thing all with multiple upvotes.
    The request is for automation to be run on machines when they come online as the current setup will skip devices that are offline.

    This is such a crucial feature for automation to work effectively as machines will not always be online at your given schedule as users do not always abide by your requests. for the client device to come online and have scripts/automation's in its queue and then action them is critical

    3 votes

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  14. Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.

    11 votes

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  15. Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.

    36 votes

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  17. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    367 votes

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    7 comments  ·  Agent  ·  Admin →
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  18. It would be great to have the ability to select a program from the device inventory to uninstall even if the device is currently offline. The task would que for the next time the device is available.

    13 votes

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  19. it will be great to have a feature where you can add(type) one liner or couple of words for the resolution provided for individual tickets. Not inside the ticket but just similar to custom field but not predefined.

    Regards
    Komal
    USL Medical NZ

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.

    26 votes

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