4713 results found
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Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
15 votes -
Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
6 votes -
More sub divisions in the knowledge base.
Please give us the ability to create more levels in the knowledge base than categories/sections/articles.
It's difficult to structure a whole company's knowledge base with just these 3 levels.
6 votes -
Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes -
Patch installation progress
It would be amazing to see the same sort of information in Atera that Windows Settings shows when installing updates. Not only would it be great to see which patch is installing, as another customer mentioned, but even better would be seeing the progress of the installation such as a percentage status, like Windows shows.
5 votes -
Filter option to select all then uncheck one to exclude
Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.
2 votes -
delete agent
add some interstep confirmation about number of agents to be deleted
f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)2 votes -
Software Inventory Report To Show Software Installed and Patched By Atera
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…
16 votes -
Acronis DLP
Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.
4 votes -
White Label Invoice e-mail
Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.
How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?
Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.
Integration with…
4 votes -
Bug - Logo size in customer portal is 350x31
The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?
3 votes -
Patch Reports
We would like a report from the Windows patches which would send us a proper monthly report by email.
Preferably in a structured Excel worksheet without graphics.
Which we can also set more specifically regarding the device and the customer.3 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
customize automated technician email
Add the ability to customize the automated responses that get sent to users when technicians comment on tickets.
3 votes -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored3 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes
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