5082 results found
-
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
48 votes -
Restore ability to edit device relations in mobile app
Restore ability to edit device relations in mobile app
The ability to edit device relations in mobile app has been removed.
IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.
If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.
Please restore this feature!
6 votes -
Crowdstrike integration
Crowdstrike integration
45 votes -
Deactivate Chocolatey for certain customers
To have the possibility to deactivate Chocolatey for certain customers
1 vote -
Mandatory Follow-up Date Feature for Pending Tickets
I’d like to suggest a feature that could greatly enhance our ticket management system. Often, tickets are put on hold pending a specific event or date, such as the estimated delivery of a product or changes from a supplier. It would be incredibly beneficial to have the ability to assign a mandatory follow-up date directly to the ticket.
This feature would eliminate the need for separate calendar entries and ensure that the oversight of the ticket isn’t solely reliant on one individual. Moreover, making the follow-up date a compulsory field when a ticket is set to a waiting status would…
5 votes -
biweekly automations
When creating an automation profile there is no clean way of creating an automation that runs every other week.
For example I wish to run a secondary backup every other Friday. Currently you have to choose Friday for weekly and disable it every other week.1 vote -
Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time
When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.
Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.
6 votes -
Tickets API date range and more items per page
It would be great to fetch a lot of tickets for a given date range.
We have tools for analytics and currently have to send a lot of fetch requests to generate statistics for specified month.Please add a from and to date for the request and increase the returned items per page on the response.
Thank you very much
1 vote -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
11 votes -
rename
Being able to rename the Impact types under Service Level Agreement (SLA) is critical to better utilizing this feature as the terminology there is confusing to our end-users and doesn't align with our internal requirements.
3 votes -
Changing from a 24 hour clock was annoying. Now having to add seconds in is even more annoying when adding time entries
Changing from a 24 hour clock was annoying.
Now having to add seconds in is even more annoying when adding time entries.You've made the process more tedious
3 votes -
Notification - Internal note "notify"
When you write an internal note in a ticket, you can notify other technicians in the right field.
But, when someone places me on "Notify", it would be more effective to get a more obvious notification - A sound, pop-up box on the screen. Instead of having to look up to the right corner, which is very easy to not see and forget.This way, it would be easier to be updated on current tickets, that can need other technician's help/advice.
5 votes -
rustdesk
It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.
If possible best would be to have the option to also use an onprem rustdesk server.
6 votes -
RDP Option when Splashtop fails to connect
Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.
6 votes -
add an X to search fields so I don't have to swipe to highlight and delete every time.
Please add an X to all your search fields so I don't have to swipe to highlight and delete every time. we use this constantly and it's super annoying.
Thank you!!!
2 votes -
Zoom
Many companies use Zoom Workplace - it would be nice to see more phone system support options - even if generic SIP functionality. like 3cx or whatever.
We just want to see how our VOIP systems are working.2 votes -
Internal notes
It would be useful to be able to keep the internal note at the very top of the ticket just beneath the most recent message.
Also if we could use the same note/notepad for each internal note entry created.
It's very frustrating having to scroll through the entire thread just to compare an internal note that was created at the beginning of the ticket.
It would also help other technicians reviewing the tickets to be able to see all internal notes a tech created in a ticket. It gives them a quick recap of the troubleshooting process that was taken…
1 vote -
Alphabetized Knowledge Base
Would be great if it automatically alphabetized the knowledge base categories. It would make looking up important information a lot quicker than having to scroll up and down constantly trying to find an article, especially when your kb has a huge amount of info articles
1 vote -
Threshold Hysteresis
When disk space goes over my 80% threshold I get a warning, that's great. But 79.999% doesn't constitute "Resolved", I'd like to set the hysterises level (say to 5%, it's defacto 0% right now) so the warning comes in at 82% and is considered resolved at 78%. By adding this degree of hysteresis, the flood of Alert Problem / Alert Resolved messages is reduced.
1 vote -
scheduling
All engineers to be scheduled for Install or onsite visits
creating a work ticket for the work and adding it into their diary - (Atera Diary)1 vote
- Don't see your idea?