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4713 results found

  1. I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.

    4 votes

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  2. alert titles are often irrritating

    I create a treshold item for the device uptime and named it "no restart for about 60 days"
    But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offline

    I create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
    But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707

    It would be much more clear, if the alert gets titled by the name of the triggering treshold item.

    1 vote

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  3. Hi everyone,

    I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

    It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

    Thanks for considering this request!

    5 votes

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  4. Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Schedule batch invoice export to Quickbooks in order to automate the process

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
    A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
    At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python

    1 vote

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  7. If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Please add Core Count of processor to the Excel export of Auditor.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.

    2 votes

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  11. Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.

    2 votes

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  12. if Atera Help Bot can be implemented that lets users access SOPs

    2 votes

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  13. Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
    In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
    What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly…

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.

    Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".

    But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.

    I understand the concept behind it:
    In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed…

    1 vote

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  15. Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
    Currently we must iterate through all tickets to retrieve the workhourrecords.

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  16. When a user is limited to a customer they should not have the option to create an installer for other customers.

    1 vote

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  17. When creating a role it would be helpful to have the ability to "save as" like there is under thresholds allowing to quickly copy a role for a new customer.

    1 vote

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  18. Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.

    Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.

    44 votes

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  19. I wish I could run the Agent Health Report against a Devices folder.

    Rather than manually selecting my servers out of the list of all agents, I'd rather select my "Servers" device folder.

    This would make running this report so much easier and more valuable.

    Perhaps add a "Folders" pick list between "Site Name" and "Agent Name(s)" The "Folders" item can serve as a filter to the narrow down the list in "Agent Name(s)".

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Request for the feature to have scheduled advanced reports sent in HTML format.

    2 votes

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