5081 results found
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Advanced Customization of "Custom Fields"
When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.
But "Custom Fields" could revolutionize all that!
Let me explain:
If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.
However, for this client, each brand has several stores located in different countries/cities.
And each store has one or more collaborators with a specific email address.
To solve this problem, the "Custom Fields" in the contact category need to be more customizable.
Example: Creation of a custom dropdown field "Store" providing a…
7 votes -
More of an astheitc thing
Alternating colors on the Patch Management and IT Automation page.
I have a screenshot to share.1 vote -
Merging Tickets with the check boxes on the left hand side
Would it be possible to merge multiple tickets by using the check boxes on the left hand side of the screen and then clicking merge at the top.
1 vote -
Enhanced Domain Name and Credential Management for Network Discovery
Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.
Key Requests:
Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.
Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.
Support for Multiple…
3 votes -
New Atera dashboard
I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.
3 votes -
In the add new device - SNMP screen, search the Managing Device field by customer name
In the add new device - SNMP screen, search the Managing Device field by customer name. We have a LOT of customer and they have a LOT of devices. As it stand now, the only way to navigate through that screen is to scroll down with the side bar or the mouse wheel. Using the keyboard takes you to the first device with that letter, but that can be problematic since the first client has a device named "Server" but I needed to find a client down in the S's...
2 votes -
Patch pre download
Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.
10 votes -
Selecting Multiple Alerts
We should be able to select multiple devices from the Alert screen and have the option to run a script like under the devices screen. This way we can easily see the device the alert type and then run whatever script we need to to help remediate the alert.
The device page doesn't give enough details about the alert.2 votes -
Dynamic Recurring Scheduled Ticket Titles
For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.
i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).
Other helpful variables might be:
Week Number
Current Date
Current Time
Current Date +/- #Days
Current Time +/- #Hours:minutes.seconds
Scheduled ticket recurrence count (i.e. Tech Review #22 would be…1 vote -
Always view all tickets on contacts (or remember last choice)
As it currently stands, when you enter a contact it always results in only showing open and pending so that you constantly have to check "select all" and if you leave the page for a moment it will never remember that you were just there to show all the tickets, resulting in a neverending clicking of "select all".
1 vote -
Use own mail server and add a second one Reporting/Invoicing
Ability to allow you under email settings to add a Reporting SMTP server and, as a example invoicing SMTP server so we can whitelable our reports as we cannot even use in the public / goverment sector due to reports still mis aligned and the server its sending from, would be nice to add your own sending server
1 vote -
Fixing Advanced Reports
Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.
1 vote -
New Client Assesment Audit
The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well
1 vote -
create calender invite for clients for scheduled support
An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)
1 vote -
Consistent Search box location
Can we look to get a consistent experience screen to screen where the search box is always on the left (or right) and not randomly placed depending on the area you're in. Example, search on the left in devices, on the right in passwords.
2 votes -
Forward tickets to non technicians.
In the old Atera ticketing interface, we could forward a ticket to an email address. This is something we use when a user creates a ticket for a department (like accounting) and no one in accounting is a technician. Therefore, it would be nice to just forward the ticket in an email format.
6 votes -
ScreenConnect On-Prem Integration
Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.
3 votes -
Improved ticket view experience when applying filters manually
When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.
A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.
Even if the view selector changes to “custom” or…
5 votes -
Logfile
It would be great to have the ability to add a logfile to "monitored" devices.
In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
Just to have a complete overview of the changes that were made during the time on any device.1 vote -
Service request
Could we create a multiple ticket forms.
I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.
1 vote
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