5032 results found
-
White label customer support portal
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.
40 votes -
Chrombook remote support
Ability to do remote support on a chromebook device.
30 votes -
IT Automation list page, add Scheduled/Not Scheduled
IT Automation list page, add Scheduled/Not Scheduled to lists page.
2 votes -
modify machine type (pc to server)
modify a device TYPE detected as a pc (because windows 10 or other client OS is installed) to be considered as a server by atera
2 votes -
open ticket directly after creating
When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.
1 vote -
Windows Updates pre-Download Updates
There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...
1 vote -
Chat Helpdesk for MAC devices
WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.
due to this we are loosing business as well.
22 votes -
Report for how many hours worked on a client
A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.
4 votes -
Software inventory report
List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)
39 votes -
Allow CC for Tickets created from the Portal
Just as a customer can CC others on an emailed ticket, they should have the ability to CC additional people when creating a ticket from the Customer Portal
38 votes -
Customer Specific Ticket Options
We need the ability to add custom fields to tickets that only apply to specific customers. Not all our customers use all our services and being able to only show them what they pay for would be helpful. We would also use this to offer specific support for customer specific applications.
1 vote -
1 vote
-
timesheet
In timesheet is pretty good to group for technician and not only for ticket. This allow Admin to check if technician for all hours of day
3 votes -
Print agent software inventory
We would like the ability to print the Software Inventory for one device individually.
This would save hours when onsite to replace a workstation to have a paper sheet to reference rather than dig through currently installed programs.
Current reports allow me to print all software installed for a client, but not selective to an individual workstation.
24 votes -
Zoho Books
Zoho Books is used worldwide by thousands of companies. I use Zoho Desk for ticket management, but I will be happy to use Atera's full capabilities if there is integration with Zoho Books.
14 votes -
Acronis Advanced Email Security
Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.
11 votes -
Editing Existing Cases
Please can you add the below feature to the Helpdesk - Editing an existing case.
We find ourselves updating incorrect cases, E.G – Case 2149 is assigned to Tech A but updates Case 2148 which is assigned to Tech B. Unfortunately, we cannot remove this update thus having to re-create both cases.1 vote -
Time sheet including in ticket communication so customers can view the work!
Time sheet should be in ticket for customer to read !!
Now the customer have to guess what kind of work we've done for them.
Or wait until we make a report. The actual work done should be in the ticket for the customer to read! Just as part of the conversation.4 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
22 votes -
Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
28 votes
- Don't see your idea?