4726 results found
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Audio alert on PC for client Chat request
Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.
24 votes -
Show additional Agent memory information
Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM
10 votes -
Report on SNMP and other devices
I would like to be able to draw a report on monthly uptime of SNMP, HTTP and other devices.
9 votes -
Enable to sync SNMP and TCP device to IT-Glue
I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.
30 votes -
Add a report to find duplicate machines based on serial number or Mac address
Add a report to find duplicate machines based on serial number or Mac address and offer to delete or merge them (Useful when someone has rebuilt a machine with a different name and has forgotten to remove the old one from Atera)
31 votes -
Executive Summary with PDF Attachment
Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.30 votes -
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
2 votes -
User email ticket updates to include subject
Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
Solution would be to include the email subject.2 votes -
Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew
Hi,
It would be awesome if we could setup alert notifications when a new device is added to our account.We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.
25 votes -
Remotely connect to an agentless SNMP device
I can't find the ability to connect to an SNMP agentless device thru its own management interface (like http or telnet).
I suggest: 1 promote a remote agent as a "gateway node" 2 in rmm web interface assign SNMP device to this remote agent becomed gateway 3 in rmm web interface on SNMP device configure the management port number and type (for example 80 http) 4 a connect button appears on SNMP device in rmm 5 clicking the button it opens a piece of software on my pc that opens an http tunnel between remote SNMP device and my local…18 votes -
WMI Queries/ PowerShell Output
The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.
I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.
19 votes -
file transfer
File transfer needs to support more than 100mb files. Is this 2005?
5gb file limit should be the minimum, preferably 10gb.
19 votes -
Solarwinds had the ability to schedule a reboot after hours.
I see others have suggested this. Any progress? Sooner rather than later would be nice.
9 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
10 votes -
Ticket organisation
It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.
6 votes -
Agent needs a debounce feature on the Ctrl F12 keys function
On older computers people tend to hold down Ctrl and F12 until they see the browser appear to enter ticket details. But by then multiple keystrokes have been recorded hence the ticket browser loads over and over and over again. Need a software "debounce" feature in the agent to fold multiple Ctrl and F12 requests over a given time period (perhaps a few seconds) into one request.
1 vote -
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
1 vote -
Add Last login user to advanced filters
Would like to be able to filter device searches by user name
1 vote -
Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.27 votes -
send welcome message to contacts - anytime
Can you create a process to send the 'welcome message' with the portal and password to any new contact - maybe the contact was created through the import process or they can't find the original email with all the information they need to login.
5 votes
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