5034 results found
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Link Tickets
Link different tickets. No need to merge them but you want to have some problem under the same type of tickets. You can really see the impact of a certain issue.
14 votes -
Narmada Integration
Narmada Integration
3 votes -
Customizable Service Forms for Mobile App
Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.
9 votes -
block windows 11
Block Windows 11 on all devices recorded in Atera
12 votes -
Patch Management Profile with WOL Option
Profile with WOL option to start all affected systems
19 votes -
Add product family and sub-families to device information
It would be nice if we could assign a product family and sub-families to monitored devices so that automated tickets associated with those devices would auto-populate the family and sub-family information.
1 vote -
Built-in report that displays the KBs that were installed during the execution of an IT automation profile.
It would be nice to be able to get a report of all the KB:s that have been installed on a specific computer/server the last week for instance.
1 vote -
Security Report per Customer
It would be great to have a security report under "Classic Reports" which shows per customer all open vulnerabilities per agent, open ports per agent, found etc.
1 vote -
Stop repeated restarts of the AteraAgent Service
Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.
Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).
4 votes -
Voice input
It would be extremely beneficial if voice input was available while composing emails or internal notes. because it will save us time and allow us to meet the deadline on time.
2 votes -
View password without reviling it.
Sometimes the end user is close by, and you need to copy the admin password so it would help to have the option to copy the password without reviling it.
49 votes -
execute automation profile in sequence after
Execution of automation profiles in dependence of each other, i.e.:
Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
Run folder/group two one week after automation profile 1
Run folder/group three another week after automation profile 2
and so on....2 votes -
Availability alert
Availability alert separate of other alerts for specific users
2 votes -
Pre-canned Device image instead of Company Logo/Pciture
Instead of panning through the Name of the device it would be quick and easy to have a picture of a device. A pre-canned illustration imagery of the device type. For instance if it's a AP have a picture of an access point instead of company image for better identification. I usually sort by company anyhow so having a picture of company logo doesn't really benefit much.
2 votes -
Export to calendar function when creating ticket
Currently if we want to export a ticket to calendar we have to open ticket after we have created ticket. Would be nice if export to calendar could happen at time of creating ticket, which would save time.
4 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Dates and times in dashboard
It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming
1 vote -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Contacts delete
delete many users at the same time
29 votes -
calendar dashboard
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
39 votes
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