4693 results found
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Overview patch management report per customer per device
Overview patch management report per customer per device after Patch-Job or planed.
44 votes -
Scheduled custom scripts and templates
I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…
6 votes -
HTTPS Agent installer link
When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the…
6 votes -
ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
17 votes -
chat
Bind Chat to Agent, NOT the User
MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.
This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.
17 votes -
windows file history
Simple script to enable "Windows File History"
3 votes -
Display on mobile device is not always good (problem with images)
Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
Could you work on that ?2 votes -
Allow a customer contact to access to multiple devices using Work From Home feature.
Currently as it stands it looks like you can only setup a client to access one computer using WFH. Please change this so that when the customer signs into the WFH page they can choose which computer they would like to remote connect too. Customers are happy to pay for the additional remote access to multiple devices.
38 votes -
agent metrics - drive space and network usage
I really like the agent metrics graph when opening an agent device. It would super helpful if the graph could also show network usage (per adapter - wifi vs wired) and hard drive space usage over time. If a device is suddenly showing a full drive, it would nice to see the usage history. Especially if it suddenly got full over the past couple days.
38 votes -
Satisfied Customers Report
In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.
7 votes -
Automation for client listed on customer page
Click on a customer and see a list of all applied automations for that client
3 votes -
I can't do a mass delete of devices in the search results in the "Devices" tab
When I do a search of the devices in the "devices" tab, I want to be able to do a mass delete of found devices. This idea was presented here but marked as resolved. It is still not resolved
1 vote -
Abiltiy to add a TAG to a NEW ticket
We would like to add a TAG on NEW tickets we create
1 vote -
axcient x360Cloud integration for M365
Since Atera has partnered with Axcient for the computer backups with X360Recover, also adding their X360Cloud backup for M365 data would be very helpful. Is this something considered?
4 votes -
Ticket Description Snippet
The ability to include the initial ticket description in email templates.
4 votes -
Mobile app
It would be very interesting and very useful if the atera mobile application allows interaction with tickets so that field technicians who come to resolve incidents on site can record their times, used products and services, economically valued, and collect the customer's signature. . basically it would be interesting to be able to use it as a ticket application to close work orders on site.
3 votes -
Allow multiple-choice variables in scripts
Instead of only supporting fill-in-the-blank/text-box variables, it would help to be able to supply a pre-populated list of options the technician can choose from.
Providing a list the tech can choose from would eliminate the chance of a typo messing up a script, or otherwise choosing an invalid/wrong value.
This means we can possibly condense a dozen or more script variants into one script with a drop-down menu.
5 votes -
tickets by tags
Report of Tickets by Tags
4 votes -
Different level subscriptions for individual techs
When the majority of your clients are windows based and a handful are Apple. Allowing the techs that manage the Apple accounts to have a higher subscription than the others. This helps with not having to upgrade all subscriptions.
8 votes
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