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5016 results found

  1. Folder rules to populate devices based on criteria.

    It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  2. Count of devices on each tab

    Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.

    18 votes

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    2 comments  ·  Customers  ·  Admin →
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  3. screenconnect

    Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  4. Generate a WARNING requiring confirmation if you try to delete a ticket with time entries in it

    Currently the confirmation popup to delete a ticket is the same whether there are time entries inside the ticket or not. Since it is so cumbersome and time consuming to check whether time entries are attached in a ticket, can you please add another warning when deleting a ticket that would say "WARNING: There are time entries in this ticket, are you sure you want to delete it? [Yes/no]".

    Thanks!

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Ability to create different round-robins for tickets

    Ability to create different round-robins for tickets.
    We have technicians that are on different shifts and we would like to assign it as such

    3 votes

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    2 comments  ·  Tickets  ·  Admin →
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  6. Ability to set contracts to auto-renew at a higher rate

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  7. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

    Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.

    6 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. Alert Page Swipe to Resolve

    The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  9. Support to connect to a 365 mailbox

    It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Specific script for app for specific customers in the customer portal

    Specific script for app for specific customers in the customer portal

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  11. Change how exclusions operate

    If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  12. IT Glue Improved Integration

    Would like to sync contacts, addresses, device passwords

    10 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  13. Fix issues with Atera automation when using WSUS server

    Most of our automated scripts fail because of "Unable to fetch information from agents." errors. Most of these agents are online and available during script run.

    Atera should be able to run an automated script without reporting failure when WSUS is in use.

    2 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Admin →
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  14. Push file to multiple device

    Would like to be able to push a file to a device (or group of devices) the same way you can run a script. Upload the file, and specify where it should land on the devices locally. Rather than having to upload a script to download the file and pushing the script.
    The file transfer module at the device level I find is fairly unreliable for larger files, so if the above feature is added, if should do some type of file parting to make it is able to continue if the connection is dropped or is weak etc.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Report emails showing the name of the report

    When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  16. Recent alerts

    We need more than 6 RECENT ALERTS in dashboard. Atera shows only last 6 recent alerts in dashboard, but in fullscreen view is really ridiculous.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  17. Add a support contact number in the Customer Portal

    Need to add a support contact number in the Customer Portal.

    12 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  18. Queue Scripts to run in order

    It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  19. Quick alert info on the Devices page

    It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. any way Atera can help us derive a report on the total number of hours a user was logged in to their laptop

    Hi Guys,
    There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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