- or
No existing idea results
- ~ No ideas found ~
4756 results found
-
Ability to filter devices by device added.
Ability to filter devices by device added date.
Thank you.
4 votes -
option to add negative product and expense
Example: Microsoft 365 Business Basic is Upgraded to Business premium.
-1 Business basic has to be added, because otherwise the customer would pay to much.1 vote -
Acronis Integration in an existing Cloud Tenant
We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.
67 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
AnyDesk Access Control List
We're requesting the ability to manage the Access Control List within AnyDesk from Atera.
This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.
This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.
7 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
Ability to include Custom Fields in Reports.
Would be nice to be able to add custom fields I have added into Auditor reports and/or custom reports
79 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
-
Automatically Create a Package for a new company in Bitdefender
Whenever a new company is created, create a new company to match in bitdefender.
14 votes -
ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
8 votes -
openai
OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.
6 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
26 votes -
Hide Microsoft Defender Signature notifications on the "devices" tab
Add the ability to disable showing Microsoft defender Signature Updates.
Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.
So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.
1 vote -
Subscription customisation
It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.
For example :
If we take 3 subscriptions to Atera:
- One subscription reserved for the portal admin
- Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.
1 vote -
Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
Atera should provide generic 'How To' KB articles for the common user so we, the MSP, don't have to start from scratch.
For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.
3 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
To export history of a ticket in PdF
To have a feature to export history of ticket and detail of each conversation in descending order
2 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
14 votes
- Don't see your idea?