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  1. It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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  2. It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Hi Guys,
    There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Ability to Disable 2FA Prompt by WAN Address

    It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.

    10 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.

    7 votes

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  7. It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.

    7 votes

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  8. Like check http feature, we need to check certificate validity and alerte before the end

    13 votes

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    1 comment  ·  Alerts  ·  Admin →
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  9. When selecting multiple customers to delete, it would be good to see a list of these customers in the PERMANET DELETE prompt for double check. Also maybe another promtp to make sure.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  10. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    18 votes

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    0 comments  ·  Security  ·  Admin →
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  11. Hello,
    currently removing site deletes all agents assigned to it, we should have an option to move them to temporary group right before deleting them.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Have the ability to cc other users in the ticket on the customer helpdesk agent

    8 votes

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  13. I do daily patching on my devices. Since not all devices are always online at the time the report ist generated, it would be nice to see a difference in the generated report between a device, where the installation failed and those, which were just offline.

    3 votes

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  14. how can we set an expiry date for agent installer?

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  15. we need a way to act on reports. For example, these machines all need to update the software we filtered for: https://i.imgur.com/x7WyXn0.png - so we would need a checkbox in front and a button to apply an automation profile and a shutdown button etc. (the more actions the better).

    this may be a big project to implement, so let us at least jump to the machine with a link like this: https://i.imgur.com/7O0BhvX.png

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  16. Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.

    17 votes

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    2 comments  ·  Customers  ·  Admin →
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  17. Would like to see a Third-party app integration for Titan HQ. Personally, I like the idea of having these third-party apps in the Atera portal, and I do not find a solution for Spam/Encryption/Archiving without having to go out of the eco system.

    3 votes

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  18. Patch & Automation Feedback report. The following needs to be fixed:
    - the PDF version does not display information regarding the updates that were made unless you hover over the patching task
    - The excel version of the report does not contain any information regarding the patches that were installed
    - The excel version wrongly states Windows 10 Upgrade task when the device is actually running Windows 11
     
    They would like to receive detailed information on the tasks that were run and their respective outputs, specifically what tasks were run, what was their result, a list of updates that…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Need more product family level under the ticket

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. Alert for when a device has been online for X amount of days.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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