4802 results found
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Widget: Ticket Activity - Make it dynamic!
I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.
2 votes -
ticket status button
On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
15 votes -
Integrate DUO as a 3rd party app
Integrate Duo, making deployment even easier for 2FA
7 votes -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?22 votes -
Batch import SNMP (and HTTP, etc.) devices via a .CSV
Batch import SNMP (and HTTP, etc.) devices via a .CSV
This is a feature that should be standard of all RMM providers.
3 votes -
Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
3 votes -
Simple Ticket Reminders for Technicians
How nice would it be if there was a SIMPLE way on a ticket to establish a reminder (every x hours, days. etc) without having to set up elaborate time-based automations that are based on triggers. I can have a large number of tickets for many clients and if I can tell Atera to send an email or text reminder that I have "stale" tickets that have not seen activity, that would be quite nice. Sometimes nerds like me are scatterbrained and need notifications/reminders in my face to act on a ticket that got lost in the queue.
3 votes -
Huntress.io
Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations23 votes -
Custom Collections API
It would be cool if we could push collection information into ATERA per device to show monitored data collected outside of SNMP. For example some equipment only has a rest framework, so I could have a script running on an atera agent monitored device/server, and have it push these collections details into the dashboard for additional monitored data.
1 vote -
Network Discovery New Devices
Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)
21 votes -
Carbon Black
Carbon Black
3 votes -
Custom fields
I need custom mandatory fields to open a ticket and other custom mandatory fields to close a ticket. Separated.
I need to change the custom fields presented to the technician at creating and closing a ticket based on the product or contact name or any other combination of fields.
2 votes -
2FA Using FIDO Security Keys
Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.
17 votes -
event log export to csv
Would be great if we were able to export the event log to csv and/or similar format to make it easy to search and filter log results while working to resolve issues.
1 vote -
Mon Expert en Gestion Accounting Integration.
Mon Expert en Gestion Accounting Integration.
1 vote -
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
1 vote -
Install the agent without admin control
Install the agent without admin control
1 vote
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