4777 results found
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Advanced Reporting filters for Product Family & Product
It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.
However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.
I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.
1 vote -
Favorites - Pinnable
Can we get an option to have a favorites drop down or custom pinned menu items on the left side below the existing options? There are a lot of menu items I have to dig around multiple layers for things I use all the time. Recent processes is a good one.
2 votes -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
5 votes -
Bulk Import Custom Fields for Contacts
I added a couple of custom fields to our Contacts. Would be great if we could bulk import the details with a CSV file.
2 votes -
Import Contacts - Add Mobile Phone to CSV Import Template
Add a Mobile Phone column to the Contacts CSV Import template and make sure it populates the Mobile Phone field in Customer Contacts.
2 votes -
Streamline Agent for HelpDesk, Chat and Registration
Overall we're happy with Atera, but I after migrating from a competing solution I think the agent installation package could be enhanced. It would be better for everyone if perhaps the ability to opt into Helpdesk and/or Chat with a checkbox be added to the installer. Additionally if done silently, with a command line switch. It would also be handy if one could pre-register the HelpDesk for contacts. These enhancements would improve efficiency greatly.
2 votes -
favorite work lists
My company assigns me a certain number of recurring tasks such as updating the servers of several clients. Allow the creation of several favorite work lists to visualize all the devices to be treated for all clients combined
2 votes -
Bring back Alphabet filter on customer view
Bring back Alphabet filter on the customer view
14 votes -
Search for Technician to get ID for ticket creation and updates
There is no way to retrieve the Technician ID required for assigning an agent to a ticket through the current endpoints for Creation and Update.
Expose Technician ID in an endpoint
Expose Technician Email in an endpoint.This way we can scale atera into allowing our software to directly assign an agent depending on their skill set.
1 vote -
update report
The product is missing details in its update report that requires fixing.
There are no details as to which patch was updated or failed. Only says it was updated or not.
This happens for both OS updates and Software updates.Please fix this as soon as possible.
It's a bug.1 vote -
Script and software install for offline system
Set some scripts / software installation to run for offline systems as soon as they report online,
Curranty you can install software or run scripts if a system is online, can we set these software or scripts to run for some machines even if it is offline, and it can be executed when the system/agent is online?
10 votes -
Two options for Windows Update restart configuration
It would be great if there were the ability to select two choices under Window Update restart configs. The idea being, I have windows updates under Automation scheduled to go at 11 pm every Thursday. My configuration policy is currently set to Allow end users to control device restarts. This is because my end users computers are not always online at 11 pm. So when the computer comes back online the next morning the update policy kicks in and then starts prompting the user. The problem then becomes updates wont reboot the computer the night before because of those prompts…
2 votes -
The ability to monitor file shares
The ability to monitor file shares.
Maybe by selecting a monitor agent,
and giving a network path.2 votes -
Alert escalations
I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets
1 vote -
Modify Ticket Naming Convention
When linking a calendar entry, [Atera #(Ticket Number)] needs to be in the calendar entry to link it to the ticket. This disrupts the whitelisting ability because we cannot invite customers to the calendar entry without them seeing "Atera" in the title. Please give us the ability to change the Ticket Name Convention to be what we want it to be.
1 vote -
Notes in app
A way to add notes to a customer in the mobile app.
7 votes -
ITGlue import into Atera
I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers
14 votes -
Filter out offline devices from the patching report so we can get a more accurate report
Filter out offline devices from the patching report so we can get a more accurate report
3 votes -
Patch Management Page
A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.
in the same place an overview of what devices are currently downloading/installing/updating/Failed live view
I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.
So to recap an actual patch management page, where we can manage all systems/customers etc
22 votes -
asset report that includes devices
We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.
8 votes
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