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4772 results found
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Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.
2 votes -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective and identify potential bottlenecks next to CPU/ memory.Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…27 votes -
Add emails field to customer Portal form for users to include emails for others they want to include on the helpdesk chain
Users need to be able to add additional email persons to the ticket (such as supervisors) so they can be included in the helpdesk email chain.
1 vote -
Agent Summary Errors (Details)
Receiving emails which is cool, but need a way or a details list of what the errors mean. And then maybe what sollutions can be followed to resolved the error messages on the Agent Summary.
1 vote -
Ability to archive retired devices
I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.
The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.
293 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
9 votes -
Custom email alerts to customer/contacts
Ability to create and send custom email/text alerts to customer/contacts
6 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
17 votes -
Phone system integration for tickets
Phone system integration for tickets
5 votes -
recent processes
Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.
5 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
5 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
15 votes -
4 votes
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Customize Dashboard and Reports
Customize Dashboard and Reports
48 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Allow internal IT departments or customers access their own folder
Have the ability for the customers internal IT department to have access into their own customer in Atera.
2 votes -
Integration with More AV
Integration with more antivirus solutions, Eset for example.
73 votesWe plan to expand our AV integrations in the near future. Thanks for your feedback!
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Device Import for onboarding new customers
I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!
3 votes -
Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes -
Email notifications when agent is installed or uninstalled, now and not later!
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away, there is zero reason that email notifications for when a Atera agent is installed or uninstalled can't be programmed as a "feature" within the week.
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away,…
3 votes
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