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4971 results found

  1. Set some scripts / software installation to run for offline systems as soon as they report online,

    Curranty you can install software or run scripts if a system is online, can we set these software or scripts to run for some machines even if it is offline, and it can be executed when the system/agent is online?

    9 votes

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  2. Granularity of control of where Splashtop is installed.
    Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.

    8 votes

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  3. Custom fields for contacts.
    Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. eset for south africa

    3 votes

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  5. There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  6. The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.

    1 vote

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  7. Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....

    1 vote

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  8. We scheduled our custom advanced report to customer and send by weekly.

    This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  9. It would be very useful if we would be able to select an asset when creating (or working on) a ticket.

    We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.

    11 votes

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  10. Recently Atera has added the ability to create custom ticket status, and also change the Ticket Activity Status manually. However I would like to create our own custom ticket activity status' beyond the "Read" "unread" "Awaiting customer response" "Awaiting Technician Response".

    Personally I find the coloured labels much easier to identify what the status of a ticket is, so being able to add Activity status' like "Pending Third Party" or "Booked in" will make it much easier to see what tickets I don't need to look at with a quick glance.

    36 votes

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    3 comments  ·  Tickets  ·  Admin →
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  11. It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. The default being the Mem & CPU that's currently shown.
    In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.

    3 votes

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  13. It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. it would be very practical if a centralized backup management with automatic image deployment were implemented

    1 vote

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  16. The API is a great way to update many items quickly.

    To be able to update the agent's relationship with a user via code would be a real bonus.

    Currently facing the prospect of updating this manually fills me with dread.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)

    6 votes

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    2 comments  ·  Tickets  ·  Admin →
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  18. Size of the row that each individual ticket takes up is too big, can only fit about 8 tickets on a 1080p screen

    it still manages to also cut off the title when its too long though!

    need a way to change the layout of the ticket

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. A way to add notes to a customer in the mobile app.

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  20. We would like to put our own linux system at a users site to monitor SNMP instead of relying one of the clients systems.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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