4802 results found
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During Azure "Import Setup", add "Company Name" to classification options
Long story short: Add "Company Name" to the list of classification options during Azure AD Synchronization Setup
JUSTIFICATION
When trying to use the "Import Setup" step of the Azure AD sync, only "Office" and "Department" are listed as options for identifying which Site to add the users to. In our business case I'm over IT for 6 separate operating entities under one umbrella company (each daughter company has its own set of offices and departments so using either of these fields would get messy fast). On top of this, all of our companies work together to some extent, so we…
1 vote -
A Monthly Service Desk Report Summary
A generic monthly service desk report would be amazing to provide to clients every month which shows the number of tickets received, pending, resolved and outstanding. the SLA for the month, patch report. most popular ticket categories and their next level sub cat. top, say 10, alerts. and maybe a user list (so they can confirm the correct amount) - just a generic of the most popular items to deliver to a client in a monthly service desk meeting - and one we can send to them
1 vote -
Option to switch to multiple accounts in Atera
Sign in to multiple accounts in same browser and switch between them with ease and avoid logging in and out all the time or opening incognito windows to sign in multiple accounts. As we have more than one atera account we are managing this option will really make our lives easier.
1 vote -
Make an option for tickets the default mobile view upon opening
When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.
3 votes -
Obfuscate Or Encrypt Scripts [important]
So imo, scripts that are batch or powershell that are ran are stored in the location - C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageSystemTools
Need to be obfuscated or encrypted somehow because they show up in clear text if they are stuck, sometimes these scripts could have a hardcoded password that are needed to work for instance runas etc.... Yeah, I have a script to delete all *.bat and *.ps1 - this is not an answer though.
All it takes is one kid that knows how to work on a vcr to mess things up!
1 vote -
Copy or include Devices with Custom Assets
Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.
6 votes -
View Scheduled Tickets under Customer Ticket Tab
Under Customers -> <customer > -> Tickets tab -> Status pull down box: It would be great to have the option to select Scheduled Tickets to see what scheduled tickets this customer has, as opposed to traversing a long list under Tickets -> Scheduled Tickets
1 vote -
Eset for australian clients
Eset for australian clients
3 votes -
Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
Notes under customers
More extensive notes:
I cannot see anyway to write general notes about a customer besides a one line note.30 votes -
Atera to have its own Database of OIDs
Atera to have its own Database of OIDs
3 votes -
Ability to search a device based on a specific model.
Ability to search a device based on a specific model. This is not possible in the advanced search on the Device tab
3 votes -
Bitdefender install option from multiple pages and menus
Currently you offer very limited places you can install the Bitdefender agent from.
Please add to all menus/panes where currently Webroot is an option a Bitdefender option.
It makes no sense that if I am looking at a device I would need to exit the device and go into the main 'Devices' view, search for the device and only from there am able to install the agent.9 votes -
Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
Multiple api keys per account
Huge security risk to only have a singly read/write API key - I see there are suggestions for separate read/write one but realistically we should be generating keys per app and have the option to limit the scope to specific features or customers.
The API key gets transferred in the clear on PowerShell scripts to a customer device - so there really needs to be some improvements in this area.
48 votes -
api ticket activity status
Add the activity status to the API ticket response as a field.
3 votes -
eset for south africa
eset for south africa
2 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote -
Task Bar
Could we get a tab, maybe at the bottom, like in vmware that shows running tasks and recent ones that have completed. Recent processes is too deep in the UI to be convenient to be going there constantly. It would be nice to have quick access to these recent processes with a number of running, finished and failed processes to easily manage your environment. This tab could pop-open at the bottom to show a slightly more expanded view for quick reference.
1 vote
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