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4776 results found
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Ticketing only Atera license
Ticketing only Atera license
17 votes -
bitdefender
Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
Just like how Webroot can send these actions.
Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.20 votes -
Contact Documentation in Ticket
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on the ticket that only has internal notes that is right up at the top of the ticket would work well.
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on…
1 vote -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes -
Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
884 votes -
Modification for invoice template
Modification for the invoice:
Increase font size on our address and invoice #
Space to include our HST #
Remove date at the bottom of the invoice.
Columns; be able to add/ remove, create different sections where the QTY column can be different units (hours/ each/ etc)11 votes -
Filters for alert categories in mobile app
Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.
2 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes -
Dell OpenManage Alert
Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?
4 votes -
Text selection in app
Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.
1 vote -
Show oudated software via info alert an show what is the new version and give the function to update it right away
Show oudated software via info alert an show what is the new version and give the function to update it right away
2 votes -
Filter Customer List by custom fields
I have custom fields under my customer accounts for example: cloud based backups tick box, Eset Antivirus tickbox.
I would like to be able to click the customer list and then filter the list to show me all my customers that I resell Eset to or to show all my customers to whom I provide cloud based backups for.
Being able to filter customers by just country or rank is not enough
3 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
4 votes -
Add contact email address as custom variable
Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.
1 vote -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
5 votes -
SUSE All version support required
SUSE All version support required
2 votes -
file transfer
I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.
3 votes -
In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer
An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
This will help us very much in sorting our tickets.7 votes -
Veeam Backup Integration
Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...
565 votesVeeam integration is planned.
Thank you for helping us improve Atera!
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Ticket Search - Search within tickets to find previously solved issues
It Would be great to have a option to search within tickets.
Problems and applied solutions are described within tickets.
It would be great to have a way to search in this treasury box to find solutions.Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.
I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
Tickets are holding a treasury of information!!It Would be great to have a option to search within tickets.
Problems and applied solutions are described within tickets.
It would be great to have a way to search in this treasury box to find solutions.Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.
I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
Tickets are holding a treasury of…32 votes
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