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4973 results found

  1. Filter out offline devices from the patching report so we can get a more accurate report

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.

    8 votes

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    1 comment  ·  Customers  ·  Admin →
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  3. Protected Custom Field - It would be great if we could hash or protect custom fields in order to store passwords, as these can be pulled from API or PSAtera. This could be utilized to give unique local passwords to each workstation.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. I propose a key enhancement: automatically capturing scheduled activities, such as on-site client installations or Teams-room setups, as time entries in tickets. This functionality is essential to ensure that the time allocated for these planned activities is directly reflected in the ticket's time tracking.

    The current lack of automatic synchronization between our calendar scheduling and ticket time entries represents a significant inefficiency in our process. Implementing this feature would greatly enhance accuracy in our time management and billing practices.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
    set as your notification threshold.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  6. As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".

    It should seamlessly sync ticketing, contracts and SLA's, customer…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    5 votes

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    2 comments  ·  Tickets  ·  Admin →
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  8. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    412 votes

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  9. When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.

    15 votes

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    0 comments  ·  Webroot  ·  Admin →
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  10. Ability to support double / multi forwarding to atera ticketing email

    Internally we have a backup mailbox which has many aliases (backup-customer@domain.tld) if we forward this maibox as an extra support mailbox to Atera emails get bounced because they are forwarded as backup-customer@domain.tld and not backup@domain.tld. We can forward this to backup2@domain.tld and forward this to the Atera ticket mailbox, but Atera does not support this currently.

    1 vote

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    0 comments  ·  Admin →
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  11. 2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Could we get a "Notes" section for a client contact? Right now we're opening a ticket, creating the note, then resolving the ticket. We don't want to use tickets as notes.

    1 vote

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    1 comment  ·  Customers  ·  Admin →
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  13. In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

    13 votes

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    3 comments  ·  Mobile App  ·  Admin →
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  15. Activity logs for IT Automation + Threshold Profiles

    9 votes

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  16. Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.

    15 votes

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  17. 1 vote

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  18. the ability to schedule an existing ticket for a later date

    170 votes

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    18 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Schedule Uninstalls from software inventory reports

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. Bexio integration to synchronize customers and billing exports

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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