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5041 results found
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File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
10 votes -
attach tickets to sites
I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking
2 votes -
Email Alias Support
When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.
2 votes -
Remove devices individually that no longer use Atera 2FA
Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.
2 votes -
Auto-email and interactive guide in customer portal
Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.
2 votes -
Search KB by keywords or by categories.
Search KB by keywords or by categories. We are continuously adding to the KB. Being able to search individual categories and not a broad search would be useful and by keyword also would be good
11 votes -
Custom Assets Search doesn't work on Asset S/N Tag
The search bar within Assets only works to search based on the fields visible on the Assets page, such as Name Values, Asset Type, Folder, User at the moment.
It should also work with other custom fields too (For example Serial number, Warranty End date etc....How nice would be if Atera will fix the search Feature and will expand the search filter to all others fields too under Assets section.
I also contacted Atera support team and they confirmed about this issue and suggested me to vote here.
6 votes -
ai sumup in french
If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
Greeting5 votes -
search device custom fields
The ability to search for custom fields.
17 votes -
Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12
Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
It would be nice to be able to able to control the feature by registry and/or by the enduser them self.1 vote -
Custom Field Add into PDF Report
Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.
3 votes -
Mobile needs a Dashboard page
Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!
5 votes -
link to a ticket on mobile opens the app rather than web page
When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.
12 votes -
General Navigation
Adding the ability to navigate trough clients or computers with arrows.
Actually we are obliged to get back to the list of computers or clients...1 vote -
Mauvaise traduction de "Ajouter un programme"
L'expression "ajouter un programme" est trompeuse.
Ce serait plutôt "Ajouter une programmation" voire "Ajouter une récurrence".1 vote -
invoice
PDF invoice please!
3 votes -
SNMP: MIB import instead of manual OID typing
OID's are generally provided by the hardware manufacturers, or can be found in so-called OID repositories, where collections of MIB trees and the corresponding OIDs can be accessed.
Scenario: Add the IP of an HP switch and then choose the correct template.
1,026 votes -
Use advanced report result as device view selection
I want to work further with the result from my advanced report filter and move over to the devices section with the result used as device filter. Thus we can e.g. run scripts on the result from the advanced report.
3 votes -
scroll bar
Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.
8 votes -
Pasword Management Solution
I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.
31 votes
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