4973 results found
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Multiple email addresses for a single user
Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal…
6 votes -
Availability Monitoring email alert Reboot timestamp
Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.
1 vote -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
7 votes -
Marking at ticket as resolved - New ticket layout
The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.
Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.
1 vote -
Create a new user as part of assigning the ticket to a new user flow
When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.1 vote -
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.
Do you have such an idea bank/wish list for new functions?
1 vote -
Mobile integration in Cynet
I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.
Can this be integrated in Atera at short notice?
1 vote -
The ability to change the AI and Help Desk hot keys
We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change
1 vote -
ZFS - Status
"ZFS" is being used more and more with Linux.
The individual disks are displayed. However, this does not really help.The status is evaluated very simply with "zpool status".
2 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
26 votes -
Free Account User for Admin Purposes
I gather it won’t happen everywhere but certainly happens at our end (and most companies I work with); but we employ an accounts lady who handles all purchase ledger invoicing (buying a pen, paying for the supply of gas or electricity but also for Office365 or AWS) which is mostly done via our business partners portals.
So basically one (free of charge) account should be made available per company that strictly covers administrative duties limited to Atera subscriptions and licensing, add and remove agents’ licences, edit payment details such as credit card details, invoices, etc.31 votes -
Respond to ticket with KB Link or Attachment
On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.
1 vote -
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
1 vote -
Enhanced Ticket Filtering
Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.
I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.
An alternative solution would be to enhance the Search results…
2 votes -
Ignore SNMP Offline status (Printers)
SNMP monitoring on Printerdevices works when the Printers is online so thats not an issue. But when users turn them off going home for the day or weekend we get a flood of alerts for offline status, however if i then turn off availability monitoring i do not get any SNMP information anymore for toner and drum consumption. We need a way to still get SNMP monitor information but exclude alerts for offline printers.
2 votes -
Technician Role permissions
Roles within Admin need to have the ability to have more control of what features each group has.
Under RMM, the "Edit Device" feature is too strict. We want to be able to allow certain technicians to edit device names but not be able to delete them.Setting that can be turned off so that no technicians have the ability to delete anything.
12 votes -
Notify when device is back online
If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.
297 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Software bundles
The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.
3 votes -
sender to missing
Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface
1 vote
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