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  1. The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.

    Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
    It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.

    Do you have such an idea bank/wish list for new functions?

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  4. I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.

    Can this be integrated in Atera at short notice?

    1 vote

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  5. We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  6. "ZFS" is being used more and more with Linux.
    The individual disks are displayed. However, this does not really help.

    The status is evaluated very simply with "zpool status".

    2 votes

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  7. Please simplify logon process for the mobile app (iOS).

    It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!

    26 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. I gather it won’t happen everywhere but certainly happens at our end (and most companies I work with); but we employ an accounts lady who handles all purchase ledger invoicing (buying a pen, paying for the supply of gas or electricity but also for Office365 or AWS) which is mostly done via our business partners portals.
    So basically one (free of charge) account should be made available per company that strictly covers administrative duties limited to Atera subscriptions and licensing, add and remove agents’ licences, edit payment details such as credit card details, invoices, etc.

    31 votes

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  9. On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.

    1 vote

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  10. It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.

    1 vote

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  11. Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.

    I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.

    An alternative solution would be to enhance the Search results…

    2 votes

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  12. SNMP monitoring on Printerdevices works when the Printers is online so thats not an issue. But when users turn them off going home for the day or weekend we get a flood of alerts for offline status, however if i then turn off availability monitoring i do not get any SNMP information anymore for toner and drum consumption. We need a way to still get SNMP monitor information but exclude alerts for offline printers.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Roles within Admin need to have the ability to have more control of what features each group has.
    Under RMM, the "Edit Device" feature is too strict. We want to be able to allow certain technicians to edit device names but not be able to delete them.

    Setting that can be turned off so that no technicians have the ability to delete anything.

    12 votes

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  14. If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    297 votes

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    8 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

    43 votes

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  16. The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.

    3 votes

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  17. Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface

    1 vote

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  18. We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

    14 votes

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  19. Sign in with Mobile app. Also Multiple fingers for authentication.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  20. I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
    [[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
    It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
    For this drop-down selection for script variables would be very helpful.

    I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…

    3 votes

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