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  1. I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, organize it and make it look better.

    Another doubt I have, there is suddenly a way that when I take out the Software Inventory reports, when I export it as Excel, all the devices appear with their program, is that to see which devices have that software it must be done program by program and it is something a little delaying when it comes to seeing a complete report.

    1 vote

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  2. General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.

    When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.

    2 votes

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  3. The Shared Script Library should include additional columns such as "File type" to show the operator each individual script's file-type .. e.g. PS1 / BAT / SH

    Additionally this should be sortable, or preferably filterable to only show those you may be interested in.

    2 votes

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  4. I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:

    Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.

    Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. export to excel missing "available patch" tab

    1 vote

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  6. Ingram micro Integration

    6 votes

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  7. I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
    [[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
    It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
    For this drop-down selection for script variables would be very helpful.

    I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…

    2 votes

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  8. 2 votes

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  9. Info in Audit Log is often vague or missing. I want to see more activity. For example
    1. What script was ran not just 'a script was ran'.
    2. Patch installed, including patch name (currently patch install not recorded)
    3. Technician John connected remotely with Splashtop
    etc

    11 votes

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    1 comment  ·  Reports  ·  Admin →
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  10. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    843 votes

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    Under Review  ·  6 comments  ·  PSA Tools  ·  Admin →
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  11. Run a script after a reboot is done.

    5 votes

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  12. serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Display the most recent/current/'live' temperature of the device/agent.
    After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Ability to take a screen shot of the current session, preferably silently. Workstation or Server

    19 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.

    7 votes

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  17. I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.

    12 votes

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    1 comment  ·  Alerts  ·  Admin →
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  18. Having the option for customers to ask basic questions using the ChatGPT model (either using the native Atera chat or Microsoft Teams (Even better!)).
    I would love to have the option to restrict the level of complexity that is provided to the person requesting the chat, as well as a "second-tier" that either transfers the chat to a real human that shows online, or automatically generates a ticket on behalf of the end user.

    13 votes

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  19. We would like to change the Email Alerts so that the issue or the problem is stated within the subject line rather than the body of the email.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. We should be able to add (and sort) our custom asset fields in the list.
    There is a lot of data there, and having to open each item is not a good way of managing these assets.

    We should be able to add the custom fields as columns and to be able to sort them.

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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