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Enhanced Monitoring and Screen Capture Feature in Atera RMM
Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.
We kindly request that Atera consider adding a feature that would enable us to:
Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.
Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic screenshots of the monitored computers. These screenshots can serve as a visual record of user activity, aiding in troubleshooting, compliance, and security-related investigations.
Suspicious Activity Detection: Implementing an alert system for suspicious or potentially harmful activities would be invaluable. The feature should be designed to trigger notifications or alerts for specific behaviors, such as excessive use of restricted applications or unusual patterns of user activity.
Customizable Reporting: The reporting functionality should allow users to generate custom reports that present data in a clear and concise manner, making it easy to analyze productivity and security metrics.
Privacy and Data Protection: Ensuring compliance with data privacy regulations is of utmost importance. The feature should include the option to obtain user consent, provide transparency about monitoring activities, and allow for the configuration of data retention policies.
Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.
We kindly request that Atera consider adding a feature that would enable us to:
Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.
Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic…
19 votes -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
49 votes -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.2 votes -
Bulk Assign Contacts with Agent
Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks
1 vote -
Windows 11 Automatically Restarting after Upgrade Push
Currently when you push a Windows 11 upgrade to a device and that upgrade finishes installing, the user will get a brief notification that the device will be restarted soon and then it forces a restart. It would be good if there was a way to either have the automatic restart disabled so they user can restart the computer at their choosing or have the upgrade follow whatever Configuration Profile is setup for that device so that it follows the companies normal patching installation procedures.
2 votes -
Unmonitored Workstation Alert Information
It would be really helpful for unmonitored workstation alerts to provide some relevant information such as an IP address, MAC address, or name. The current alerts give no useable information for identifying the device.
1 vote -
Deactivate Chocolatey for certain customers
To have the possibility to deactivate Chocolatey for certain customers
1 vote -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access versus all or nothing.
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
5 votes -
biweekly automations
When creating an automation profile there is no clean way of creating an automation that runs every other week.
For example I wish to run a secondary backup every other Friday. Currently you have to choose Friday for weekly and disable it every other week.1 vote -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
11 votes -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
177 votes -
Changing from a 24 hour clock was annoying. Now having to add seconds in is even more annoying when adding time entries
Changing from a 24 hour clock was annoying.
Now having to add seconds in is even more annoying when adding time entries.You've made the process more tedious
3 votes -
Enable Tab function for powershell and cmd auto-complete
CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.
7 votes -
LAPTOP as a device type
it would be nice to have LAPTOP as device type, since you have issued threshold for laptops
15 votes -
stop emails automatically sending
Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.
Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being included in any future communication with the requestor, which is not ideal.
Furthermore, I would prefer if responses to a ticket are not automatically forwarded to the requester. While there should be an option to do so, it should not happen automatically as most of the time the requester does not need to see the responses.
Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.
Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being…
4 votes -
add an X to search fields so I don't have to swipe to highlight and delete every time.
Please add an X to all your search fields so I don't have to swipe to highlight and delete every time. we use this constantly and it's super annoying.
Thank you!!!
2 votes -
Zoom
Many companies use Zoom Workplace - it would be nice to see more phone system support options - even if generic SIP functionality. like 3cx or whatever.
We just want to see how our VOIP systems are working.2 votes -
Internal notes
It would be useful to be able to keep the internal note at the very top of the ticket just beneath the most recent message.
Also if we could use the same note/notepad for each internal note entry created.
It's very frustrating having to scroll through the entire thread just to compare an internal note that was created at the beginning of the ticket.
It would also help other technicians reviewing the tickets to be able to see all internal notes a tech created in a ticket. It gives them a quick recap of the troubleshooting process that was taken to resolve a ticket.
I think there is a lot of work that can be done in the tickets section but this would be an important one for me.
Also maybe adding more features for techs when creating internal notes like a check off list and fix the text editor. I constantly have to change my font for every response and it's very frustrating.
It would be useful to be able to keep the internal note at the very top of the ticket just beneath the most recent message.
Also if we could use the same note/notepad for each internal note entry created.
It's very frustrating having to scroll through the entire thread just to compare an internal note that was created at the beginning of the ticket.
It would also help other technicians reviewing the tickets to be able to see all internal notes a tech created in a ticket. It gives them a quick recap of the troubleshooting process that was taken…
1 vote -
scheduling
All engineers to be scheduled for Install or onsite visits
creating a work ticket for the work and adding it into their diary - (Atera Diary)1 vote -
splashtop chat intergrate to a ticket current and if no ticket , as well as have a chat row in a ticket as no comunication can be logged
Currently, when using splashtop and chatting, the agent has no fallback of what was discussed. It would be great if you could integrate that into a current ticket, or if there is no ticket, create that for a new ticket as well. Also, tickets have a tab that can be listed as chat as an example
1 vote
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