It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.

It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.

Fields of the ticket would be time of the change, implementation plan, and roll back plan