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4809 results found
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Add a PowerShell script inside of new custom script
When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.
1 vote -
Scan QR code on the mobile app.
Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app
9 votes -
Ability to remove Webroot from the GUI
Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.
9 votes -
Push Updates Via The Mobile App
I need to be able to process updates from the mobile app...
1 vote -
Auditor to show DNS servers as well as IP
Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.
1 vote -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
4 votes -
How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
3 votes -
Monitoring agent events live
If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc
2 votes -
Automatically Delete Retired Devices
It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.2 votes -
Tareq Aldehneh
We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc
2 votes -
Distinguishing between clients and applicants
So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?
Email #1 ==> customers
Email #2 ==> only-contacts
In order to display both ?
Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
Thanks :)1 vote -
Splashtop Persistent Banner
Is it possible to add option for splashtop streamer to change session indicator styles?
I would like to change popup to presistent banner with "Allow user to close the banner" option.
Splashtop got that integration from their webpanel, but not from streamer app.
its good for enduser to see that remote control is active and its also great option for security reasons1 vote -
Desktop notifications
I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.
Maybe by implementing push notifications for the browser?
95 votes -
shut down
A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.
2 votes -
Auto-assign Agent to a contact
Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.
Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.
8 votes -
Related tickets
It would greatly benefit us if incoming tickets could display a connection on the right side, indicating possible correlations with past tickets. For instance, if a current ticket shares similarities with a previous one—whether it's the same user encountering a similar issue months or even years ago, or if other users within the company or another customer have experienced comparable problems—it could be incredibly helpful.
3 votes -
'check-in' frequency
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B) Always display the Wake on LAN button (as you did with the remote connect button)
C) Have some other functionality in the Manage menu that says check connection, which manually tries to communicate with the agent and instantly marks the device as offline if it fails?
I often have to resort to third-party tools to do this which is unfortunate.
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B)…
4 votes -
Atera Dark Mode
A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
(and conserve battery)1,690 votes -
Change the default language for ticket users
Change the default language for ticket users.. In the administration interface
4 votes -
Anydesk branding
Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?
5 votes
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