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4809 results found
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Customizable Device Type
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be VIP, or Critical Infrastructure or something of the like.
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be…
1 vote -
customize automated technician email
Add the ability to customize the automated responses that get sent to users when technicians comment on tickets.
2 votes -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored2 votes -
ScreenConnect
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on the customer level so we can manually add the install info for that customer.
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on…
10 votes -
Software Inventory Report To Show Software Installed and Patched By Atera
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow you to bring your IT estate into patching compliance rapidly by having a Reinstall All Selected Software with Atera Button On All Devices at the bottom.
Additionally, software that isn't on the Choclatey and Homebrew repositories should get highlighted / (Not Being Patched by Atera) so we then have the option of whether to use an alternative product or manually patch ourselves on a regular basis.
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…
12 votes -
Ticket Creation Alert
For IT techs that don't sit in front of a computer watching the Atera dashboard waiting for a ticket to be submitted, it would be nice to have an optional audio alert that can be toggled on to alert the technician(s) that a ticket has been submitted.
1 vote -
Highlight a ticket on ticket board
It would be neat to see a feature where one could "highlight" a ticket on the ticket board. Sort of a way to remind yourself or others about a ticket.
1 vote -
Change default ticket view
Allow to change the ticket view to open on the conversation tab instead of resolution
1 vote -
Make a generic agent for devices
Have a generic Atera Agent. This would speed up time having to select the correct business for the agent. The generic agent should be tied to the users Atera profile and prompt, in the app, to select the customer for the device added (displays device name).
1 vote -
download images in comments via api
Download the images and screenshots from comments. The current API only allows us to see the text in each ticket's comments, whereas we have screenshots and additional info in images which are missing when we use the API.
1 vote -
Add the possibility to also copy the schedules when cloning a patch management task.
"I propose the enhancement of the patch management task cloning feature to include the option of copying associated schedules. Currently, when I create a new client, I clone a predefined task named AAA - TEMPLATE with its preconfigured schedule. I have to manually recreate the schedules each time. It would be highly beneficial to extend the cloning functionality to include schedules, allowing for a more efficient and streamlined process. This enhancement would save time and effort by maintaining consistency in default update policies while providing flexibility for clients with unique scheduling preferences."
3 votes -
Landing page
Why don't we just have a setting to choose the default landing page after logging into the Atera? In my case I need to be at the 'Customers' page when I login and I have to do it every sigle time.
2 votes -
Different email display name for all Alerts
My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email
2 votes -
Helpdesk agent install automatically when Atera agent gets installed
I want the helpdesk agent to get enabled automatically on the agent upon installation
29 votes -
Patch Status Summary report as a PDF file
Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
.3 votes -
Custom Menu Bar shortcuts
Add custom shortcuts to the main menu bar for quicker accessibility.
3 votes -
Freshbooks
Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
I don't know if there was an API before, but there definitely is one now:
https://www.freshbooks.com/api/start
Hopefully that helps!2 votes -
Show SSID and Signal Strength
Is it possible to show the current connected SSID and associated Signal Strength for devices?
This can be useful in troubleshooting
1 vote -
dynamic agents for SNMP devices
When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device
6 votes -
Command Prompt as Current Logged on User
Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.
This is implemented in NinjaRMM.
1 vote
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