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Running software reports is basically useless. Please include in the report output and excel download -> the DEVICES Name, user etc
Running software reports is basically useless. Please include in the report output and excel download -> the DEVICES Name,User, IP address and maybe more things (maybe a customizable checklist of things to include) to make the report an actionable document. As it is there are too many missing pieces, that must be found elsewhere, and takes a lot of time to make an actionable report.
3 votes -
Support for Linux Monitoring Agent - For Linux Based Servers to monitor other devices
Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.
6 votes -
Manage "task manager"
Device > Manage > Task Manager
It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.9 votes -
Unable to View Long Passwords
Password filed now only shows aobut 13 charachers.... so you have to copy and paste the password somewhere else to see what it is entirely. When logging into windows remoteley for example you cannot paste the PW so you need to know what it is!
2 votes -
Mass Ticket Responses
The ability to select multiple tickets at once and submit a single response for all of them. Typically we have to copy/paste the same generic message when onboard or offboard tickets come in, saying they will be finished by a certain time. With this, we'd be able to type out a single message and be done with it until we are able to work on the ticket.
2 votes -
satisfaction
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette fonctionnalité.
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…
2 votes -
RDP Option when Splashtop fails to connect
Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.
7 votes -
Alert panel on device dashboard
The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs
3 votes -
Would be nice if device info would make a difference between domain and workgroup
Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting
4 votes -
Deactivate Customer Account
It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.4 votes -
Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
438 votes -
Accessible satisfaction Survey
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system.…
7 votes -
Export Potential CVEs in XLS Format
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank you for considering this request.
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank…
5 votes -
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously. It would be nice to be able to open Atera on at least two workstations in one session, without having to disconnect from the first one each time. Let me explain: I have to go from my office workstation to my workstation in the workshop several times a day, and each time I have to close the first workstation for Atera to work properly, then reopen it when I come back.
30 votes -
auto remove device after inactivity
It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity
8 votes -
Add hard disk metrix in the dasboard
Please add hard disk metrix in the dasboard like the cpu & ram
9 votes -
Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
54 votes -
Be able to build the basic Patch Status Summary report in advanced reports
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that the classical report gives us and 2. when exporting the classical report it turns it into a very very ugly PDF.
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that…
3 votes -
Functionality to create automatic maintenance schedules
Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.
9 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to check on the PAW, where I'm logged into Atera as admin.
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes
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