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4714 results found
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I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
3 votes -
Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
37 votes -
Request .xlsx files using Atera API
Request .xlsx reports using the Atera API for integration with Power BI.
2 votes -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
18 votes -
Disk Average Metrics
Include "Disk Average" in the Metrics overview for each Agent.
7 votes -
API Key Manager / API Security / Expanding capabilities / OpenAPI compliance
Ability to create and manage multiple API keys per account.
Detailed API key management with read, write, and delete permissions.
Restrict access by IP address.
Set expiration dates for API keys to enforce temporary access.
Updated, OpenAPI-compliant documentation for easier integration.Enhanced security and reduced risk of misuse.
Flexible access control with multiple API keys for different integrations.
Clear, modern, and standardized documentation for IT technicians..
Easier management and auditing of API keys.124 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
[For major features only–] You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Can we have a ? per page with the current manual info on it and how the page works.
Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.Even support didn't know about this until they looked into it.
Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.Even support didn't know about this until they…
2 votes -
Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.4 votes -
search for bitlocker
The ability in the devices advanced search under storage if Bitlocker is enabled = true or false
9 votes -
Cynet Elite
I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.
Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through Atera, providing a more robust and integrated solution.
Currently, Atera does not offer any cybersecurity applications beyond antivirus, and the inclusion of the Cynet Elite package would significantly fill this gap, offering enhanced protection and peace of mind.
I kindly request that you consider offering the Cynet Elite package through Atera. This enhancement would be invaluable for users like myself who seek to streamline their IT and cybersecurity management.
Thank you for your attention to this request. I look forward to your positive response.
Best regards
I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.
Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through…
4 votes -
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
This is really important for us to be able to really use the Private Software Repository.9 votes -
Disable Scripts
Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.
1 vote -
scripting off of custom fields or tickets variables
Automate Scripting off of custom fields variables
EX. Custom field is checked then perform y scriptAutomate scripting off of ticket automation rules.
EX. Ticket has status of "new hire" run script y.and even allow to apply and remove profiles to users automatically from tickets or custom fields.
2 votes -
Allow removal and edition of comments inside tickets
If you could please provide us with the option to remove and edit comments in our tickets. As of now, if we put a comment in the wrong ticket, or if we make typos or errors in our comments, we cannot correct them as the comments seem to be there to stay permanently.
2 votes -
Agent Notifications - Video Conferencing apps - Zoom, MS Teams, etc.
Atera Devices and agent should be notify the state of video conferencing apps
such as (Zoom, MS Teams, Cisco Webex)
If it's active or running in background.
2 votes -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Zyxel intégration
Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)
3 votes -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
alerts
I would like to know if possible, that when an alert expires, it also could disappear from the list.
For example:
Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolvedAnother example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically resolved.
These are just a couple of examples, there can be many more scenarios where issues are automatically resolved without human interaction.
This way we know that existing alerts will need manual investigation.changing the timeframe of when the alert has to be created is not a possibility, since some issues can be critical and we need to be notified right away
Thank you for your time
Kind regards,
DominicI would like to know if possible, that when an alert expires, it also could disappear from the list.
For example:
Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolvedAnother example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically…
4 votes
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