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Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
Configure all SSL/TLS communications to include SNI
The strwinclt.exe process in Windows does not always includes SNI during SSL/TLS negotiation. This breaks SSL decryption exclusions that rely on SNI.
The fix is to set Windows registry key HKEYCURRENTUSER\Software\Splashtop Inc.\Splashtop Remote Client for RMM "EnableSSLSNI"=dword:00000001. This should be the default.
1 vote -
Remove Custom Domain for Non-applicable Plans
I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.
11 votes -
Set invoice status in API
As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.
1 vote -
Create a alert for downtime and with the issues are resolved
Looking for a solution that sends a notification to everyone once an alert has been resolved.
2 votes -
Select Products/Rates/Taxes that are visible in Atera after syncing the account with Quickbooks
Add an option in the Quickbooks sync wizard that allows to select the specific products, taxes and rates that will show in Atera after the sync is done, instead of having all the information from Quickbooks show
1 vote -
Windows Update from devices dashboard
Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.
11 votes -
voice transcript
We get some tickets from our voicemail system. The user's message is attached to the email. It would be great if Atera's AI could transcript that message as an Internal Note. We sometimes use third-party transcription tools such as TurboScribe.ai to do the transcription and paste it in. It would be a great improvement if Atera's AI could do that automatically.
1 vote -
Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
33 votes -
Links in Advanced Reporting
On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.
This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
The report could look like (example):
Ticket ID Ticket URL Ticket TitleThe ID and title can easily be added via advanced reports.
The Ticket URL must be added via a custom dimension field.concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})
The problem is that the URL is not clickable.
Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
This is currently not supported within Atera.This improvement is to allow links within the advanced reporting.
On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.
This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
The report could look like (example):
Ticket ID Ticket URL Ticket TitleThe ID and title can easily be added via advanced reports.
The Ticket URL must be added via a custom dimension field.concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})
The problem is that the URL is not clickable.
Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
This…2 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
5 votes -
Customer read status tracking for tickets
We would like to see a customer read status updates for when a customer opens the email containing a ticket response sent out of atera as a ticket update. This could be accomplished with read receipts or even better as a pixel tracking just like email marketing companies use to show statistics.
1 vote -
Zyxel intégration
Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)
4 votes -
Advanced Customization of "Custom Fields"
When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.
But "Custom Fields" could revolutionize all that!
Let me explain:
If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.
However, for this client, each brand has several stores located in different countries/cities.
And each store has one or more collaborators with a specific email address.
To solve this problem, the "Custom Fields" in the contact category need to be more customizable.
Example: Creation of a custom dropdown field "Store" providing a dropdown menu "Country" unlocking a dropdown menu "City" unlocking a dropdown menu "Collaborator."
This would allow us to have one client where all contacts have the correct information. It also enables more efficient sorting in ticket views and makes it easier to find specific information when searching.
French Version
Personnalisations avancées des "Champs Personnalisés"
Quand nous voulons trier les tickets, nous nous retrouvons souvent bloqués par la limite de 20 clients par ticket.Mais les "Champs Personnalisés" pourraient révolutionner tout cela !
Laissez-moi vous expliquer :
Si j'ai un client avec plusieurs enseignes, je serais tenté de créer plusieurs clients pour les différencier.
Cependant, pour ce client, chaque enseigne a plusieurs boutiques situées dans différents pays/villes.
Et chaque boutique a un ou plusieurs collaborateurs avec une adresse e-mail précise.
Pour résoudre ce problème, les "Champs Personnalisés" dans la catégorie contact doivent être plus personnalisables.
Exemple : Création d'un champ personnalisé déroulant "Boutique" fournissant un menu déroulant "Pays" débloquant un menu déroulant "Ville" débloquant un menu déroulant "Collaborateur."
Cela nous permettrait d'avoir un seul client où tous les contacts ont les bonnes informations. Cela permet également de trier plus efficacement dans les vues des tickets et de trouver plus facilement certaines informations lors de la recherche.
When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.
But "Custom Fields" could revolutionize all that!
Let me explain:
If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.
However, for this client, each brand has several stores located in different countries/cities.
And each store has one or more collaborators with a specific email address.
To solve this problem, the "Custom Fields" in the contact category need to be more customizable.
Example: Creation of a custom dropdown field "Store" providing a…
7 votes -
Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.5 votes -
New Atera dashboard
I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.
3 votes -
In the add new device - SNMP screen, search the Managing Device field by customer name
In the add new device - SNMP screen, search the Managing Device field by customer name. We have a LOT of customer and they have a LOT of devices. As it stand now, the only way to navigate through that screen is to scroll down with the side bar or the mouse wheel. Using the keyboard takes you to the first device with that letter, but that can be problematic since the first client has a device named "Server" but I needed to find a client down in the S's...
2 votes -
Install agent with QR code and mobile app
Install the agent on a PC by browsing to a simple webpage on the target PC (i.e. atera.com/add) which displays a unique QR code, scanning the QR code from mobile app, and assigning the PC to a customer/folder from the app on my phone. PC is then offered the appropriate download to install the agent.
Provide an alternative, by providing a short alpha-numeric code with the QR code on the screen that we can type into the App or web interface instead of scanning the QR code. This could also help with connecting a remote asset with the help of someone on the remote end
Install the agent on a PC by browsing to a simple webpage on the target PC (i.e. atera.com/add) which displays a unique QR code, scanning the QR code from mobile app, and assigning the PC to a customer/folder from the app on my phone. PC is then offered the appropriate download to install the agent.
Provide an alternative, by providing a short alpha-numeric code with the QR code on the screen that we can type into the App or web interface instead of scanning the QR code. This could also help with connecting a remote asset with the help of…
18 votes -
Dynamic Recurring Scheduled Ticket Titles
For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.
i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).
Other helpful variables might be:
Week Number
Current Date
Current Time
Current Date +/- #Days
Current Time +/- #Hours:minutes.seconds
Scheduled ticket recurrence count (i.e. Tech Review #22 would be the 22nd instance of the auto scheduled ticket).For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.
i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).
Other helpful variables might be:
Week Number
Current Date
Current Time
Current Date +/- #Days
Current Time +/- #Hours:minutes.seconds
Scheduled ticket recurrence count (i.e. Tech Review #22 would be…1 vote -
second technician
It would be good to add a second technician to a ticket. That way 2 technicians can follow up on a ticket and get updates.
Then it's also possible for those 2 technicians to see that ticket in their filtered open tickets. So when 1 technician is on holiday, the 2nd technician can still follow up on the ticket without forgetting about it.20 votes
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