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5040 results found
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VIP
Could be possible to add a "VIP" field to the user profile page?
This field could be helpful to filter the ticket assignment.
Regards.
3 votes -
Duplicati backup system integration
Add Duplicati backup system integration
3 votes -
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
5 votes -
Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time
When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.
Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.
8 votes -
yubi
integration with YUBI KEY for 2fa
5 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty5 votes -
Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
74 votes -
Admin access for installing software packages on a Mac
We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.
1 vote -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
3 votes -
ticket type
I would like the ability to change the options for Ticket Type and Ticket Priority.
4 votes -
Allow Users to Defer Patch during Specific Window
We face issues with the current patch management options. We try to schedule our patches at night to avoid impacting users, but this doesn't work for many laptops that are powered off in people's bags. The new automation queuing feature helps with this quite a bit, but takes too long to apply updates in many cases. Users will begin working and then an hour later the machine will suddenly reboot on them. We would like the option to force the machines to reboot at night, but to allow users to defer a reboot if it arrives during business hours.
1 vote -
Ability to add parameters for running scripts and respond to User Inputs
It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.
1 vote -
Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 vote -
Sage 200 Integration
Integration for Invoicing for Sage 200
1 vote -
Organize Ticket Properties
I'd like to be able to determine the order of the ticket properties, as there are a few that we can't seem to move, even if the default and the ticket form have them in a certain order. Some items, while important to know, are not often changed and therefore could be further down on the list but do not show as so, even when on the bottom of both 'custom fields' and the form template lists.
12 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
33 votes -
servicesM8
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job progress. 4. Invoicing and Payments: Generate invoices, process payments on-site, and integrate with accounting software like Xero or QuickBooks. 5. Forms and Checklists: Customizable forms to capture job data and ensure compliance with industry standards. 6. GPS Tracking: Monitor the location of field workers and optimize job routes.Feedback Integration Suggestion:
Integrating a feedback mechanism into ServiceM8 could provide a seamless way for businesses to gather customer reviews immediately after job completion. This can be implemented as an automated workflow where, once a job is marked as completed, customers receive an email or SMS with a link to a feedback form or review site. This integration could leverage platforms like Google Reviews, Trustpilot, or a built-in feedback feature within ServiceM8 itself. Automating feedback requests ensures timely responses and helps businesses gain valuable insights to improve their services.Such a feature would enhance customer experience and provide businesses with a continuous feedback loop to maintain service quality and make data-driven improvements.
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
…1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job2 votes -
Mails to ticket should not be automatically sent to customer
if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....
this is very bad ... and should be possible to turn off
1 vote -
Helpdesk Agent Features
Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.
8 votes
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