- or
5056 results found
-
Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
73 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
-
Admin access for installing software packages on a Mac
We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.
1 vote -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
3 votes -
ticket type
I would like the ability to change the options for Ticket Type and Ticket Priority.
4 votes -
Software Management
Please make the "Software Management" "Update All"
selectable so we can select what to update and what to exclude .4 votes -
Allow Users to Defer Patch during Specific Window
We face issues with the current patch management options. We try to schedule our patches at night to avoid impacting users, but this doesn't work for many laptops that are powered off in people's bags. The new automation queuing feature helps with this quite a bit, but takes too long to apply updates in many cases. Users will begin working and then an hour later the machine will suddenly reboot on them. We would like the option to force the machines to reboot at night, but to allow users to defer a reboot if it arrives during business hours.
1 vote -
Ability to add parameters for running scripts and respond to User Inputs
It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.
1 vote -
Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 vote -
Sage 200 Integration
Integration for Invoicing for Sage 200
1 vote -
Organize Ticket Properties
I'd like to be able to determine the order of the ticket properties, as there are a few that we can't seem to move, even if the default and the ticket form have them in a certain order. Some items, while important to know, are not often changed and therefore could be further down on the list but do not show as so, even when on the bottom of both 'custom fields' and the form template lists.
12 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
servicesM8
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job progress. 4. Invoicing and Payments: Generate invoices, process payments on-site, and integrate with accounting software like Xero or QuickBooks. 5. Forms and Checklists: Customizable forms to capture job data and ensure compliance with industry standards. 6. GPS Tracking: Monitor the location of field workers and optimize job routes.Feedback Integration Suggestion:
Integrating a feedback mechanism into ServiceM8 could provide a seamless way for businesses to gather customer reviews immediately after job completion. This can be implemented as an automated workflow where, once a job is marked as completed, customers receive an email or SMS with a link to a feedback form or review site. This integration could leverage platforms like Google Reviews, Trustpilot, or a built-in feedback feature within ServiceM8 itself. Automating feedback requests ensures timely responses and helps businesses gain valuable insights to improve their services.Such a feature would enhance customer experience and provide businesses with a continuous feedback loop to maintain service quality and make data-driven improvements.
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
…1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job2 votes -
Mails to ticket should not be automatically sent to customer
if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....
this is very bad ... and should be possible to turn off
1 vote -
Helpdesk Agent Features
Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.
8 votes -
Service portal landing page default options
We would like the ability to set the service portal landing page to default to the "login using activation link" option rather than the email and password option.
2 votes -
which technician is currently working on which call
Hi
We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
Is there such a thing?1 vote -
Atera mobile app remove alerta
On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.
1 vote -
Sound and Notification for Replies
It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.
20 votes -
Hardware Inventory report to filter by endpoint creation date
Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.
2 votes -
Notifications by text message when tickets created or assigned
Ticket Automation rules can be made to email technicians when ticket created or assigned. I have been able to add to email to text for mobile carriers but recently, we get bounce back notification when emailing "mobilenumber@txt.att.net". Would be nice feature to allow for sending message by text.
2 votes
- Don't see your idea?