5056 results found
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WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
URL Shortener Feature
Offer an option to shorten the URL for any agent installation link. We can do this manually through services such as https://free-url-shortener.rb.gy/ but having the feature integrated would be a welcomed option. Maybe a radio button that says Full URL and one that says Shortened URL. If the client or even one of our technicians has to type it in manually from an email or text message on their phone, this would be extremely helpful!
1 vote -
Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Employee Monitoring
Employee Monitoring. Report how long the computer is used and which programs. Report for employers when employees work from home. My customer wants this report from me.
5 votes -
Ajouter l'enquête de satisfaction à l'envoi de l'email informant que le ticket a été clôturé
Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.
1 vote -
Support Knowledge Center Sub-Categories
Ability to create more dependencies
Example:
Category
-> Subcatory
-> Articleshould be amazing
8 votes -
Ticket Origination Type
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but…
7 votes -
Hi Atera Team
Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management…
1 vote -
Tickets with same subject alert goes into one ticket
Can we have every ticket with the same subject heading goes into one ticket with a bracket displaying how many tickets were generated from that one device e.g. (99)?
7 votes -
Atera mobile app
viwe the survey state (on OFF) for the machine
we receive alert when down but not when recovery
a view into the mobile app can be better
7 votes -
Password protect device management
Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.
11 votes -
Helpdesk tickets reports for non admin users / technicians
To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day
1 vote -
Ticket Submissions Without Login
Please add the ability to allow "New or Existing users to submit a ticket without the need to login to the portal.
The ability to embed a form or something on my website that give users the ability to submit a ticket which can then be updated or attached to a client from the admin side, or automatically based on their domain.
I have found that clients often forget to use the support portal and end up sending tickets to my personal email, to which then I must go manually create the ticket.
Anything to make the process easy for…
7 votes -
AVAST Integration
Avast Antivirus Integration
12 votes -
Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes -
Alerts for drives paused indefinitely
You should be able to pause alerts for drives specifically
3 votes -
password
Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.
10 votes -
SLA for 2nd, 3rd and Onsite response time
It would be great if we could have more than 1st response and closed tickets. For example we have 2nd response time, 3rd response time and onsite response time.
8 votes -
Branding on both the client and host system
Allow branding of the remote agent with both name and logo if possible. Also incorporate into the agent a ticket creation area.
7 votes
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