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4760 results found
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Atera 'new' ticketing UI is a cluttered mess
That new ticketing UI is atrocious, vulgar and nasty.
Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.1 vote -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
4 votes -
ESET for Canada
We have been using ESET for years and we would like to have it integrated with Atera. I understand ESET is now available in the US. It would be very helpful if it could be expanded to Canada as well.
2 votes -
Need a Ticket Type of Test
We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.
3 votes -
Add color options for custom statuses so they don't blend in with other statuses.
Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.
8 votes -
Splashtop popup
The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data
12 votes -
passkeys
Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.
7 votes -
contains
Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.
Example: Identify Old Processors with i5-3 to i5-7.
5 seperate "contains" filters seperated by "or" operatorIdealy:
One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.
4 votes -
stay logged in to mobile app
option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.
The login process for the mobile app is clunky and overly burdensome to have to do all the time
4 votes -
[RMM Patch & Automation][IT Automation] Run on next schedule
Can the Atera Automation be configured to follow the set schedule time and if the device is offline to not execute the automation until the next schedule time ?
The problem: Atera Automation will proceed as soon as the device is back online and I want to avoid that. I want the Atera automation to wait until the next scheduled time. User may be in a webinar or web meeting and not a good time for the PC to re-start or shutdown, etc.2 votes -
Advanced Report Branding
Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.
Also the ability to change the email address that the report is sent from.
5 votes -
Mobile app start in tickets screen
For most of my team, it would be really helpful to open the mobile app and go straight to tickets vs alerts. Give us the option to select which screen makes most sense to us.
3 votes -
Ability to review and delete files on pc without having to remote into PC
It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.
3 votes -
Improvements for the script library
- In the shared library mark whether a script has already been cloned to My Scripts to avoid different users repeatedly cloning the same scripts.
- Some sort of notification if there is a new version of a script that was previously cloned.
- An indicator that a cloned script has been edited in My Scripts so that if there is an updated version, a user does not overwrite the customization.
Thank you!
2 votes -
Be able to build the basic Patch Status Summary report in advanced reports
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that the classical report gives us and 2. when exporting the classical report it turns it into a very very ugly PDF.
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that…
1 vote -
Align OS Patch Approval levels with OS Patch categories
OS Patch Approval settings should be at the same level of granularity as OS Patch Management, i.e., provide the ability to set postponement for Security Updates, Definition Updates, Update Rollups, etc. independently rather than just at the Critical vs Noncritical levels.
1 vote -
Deployement
Being able to deploy the Acronis agent + default protection plan on a customer level or at least on folder .
Instead of per agent.
This would avoid added computer with no protection and mainly boring setup ...1 vote -
Patch Management
Atera needs to have a single pane of glass view of the overall compliance for a device of ALL updates for a device.
Under Devices the "Available Patches" should include ALL Security & Critical updates for both Microsoft Windows or Server and include Critical Updates for 3rd Party Patching.
10 votes -
Alter ticket UI to better integrate with Ticket properties
The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:
Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.
Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the layout to allocate more space to essential ticket details while still accommodating description and response fields.
Both approaches aim to improve usability and efficiency within the ticketing system, ensuring that ticket properties receive adequate attention and support streamlined workflows.
The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:
Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.
Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the…
4 votes -
Catalog Services
Catalog services for peripheral request and orders, so the user can see product picture and order the device or peripheral in general that is needed, please this will be awesome and very helpful for all Atera Subscribers!
3 votes
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