4994 results found
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More Integration for Software Install
Chocolatey does not provide the latest version of softwares.
4 votes -
time zone
I need to be able to do billing as soon as I complete a ticket in some instances, but I complete a ticket prior to my noon (12 pm) I am not able to see the ticket in the billing section. I can only put this down to TIME ZONE Differences. Same thing with all of my contracts, I have to wait until mid-day of the day they are due as they will not populate until then. This is supper annoying and needs to rectified immediately.
1 vote -
Ability to run automations based on various agent fields, for example Vendor or a custom fields.
I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.
2 votes -
Ticket creation from alerts
Auto create tickets from Alerts.
Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.2 votes -
Consumables
I and my Customers would love a list of their consumables: Paper, ink and Toner
2 votes -
Knowledge Base Sub Sections
We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further
7 votes -
Customer Survey translate
Customer Survey translate
4 votes -
Integration with Macrium Reflect
Integration with Macrium Reflect for backups of servers and workstations using Macrium Reflect Product.
4 votes -
how can i run a report based on the status of the ticket?
Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?
4 votes -
Add IP address to Login Audit script
Add the IP address of the device from the Failed login event in the Login Audit script.
5 votes -
Expenses report in Billing ticket report
Would like to run a report of tickets that have expenses.
2 votes -
Filter by OS Version
Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..5 votes -
Move search loading spinning icon
Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!
1 vote -
Text-message/email based MFA option
Use case for us is we have a license purchased for a monitor in the office to view tickets.
Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
A no-technician-license access for a personal assistant to create or re-assign tickets
A username and password for a PA with no access to reports, devices or alerts.
All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
Disable USB ports from using USB Drives to help on the Insider Threat.
We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.7 votes
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