4782 results found
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Chat Widget For Websites
I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.
This seems like something that should be fairly easily implemented and I believe that many users would love this feature!
10 votes -
it would be useful to limit technicians to see only some threshold profiles and only some scripts. The scripts could be organized by folders
I would be useful to limit technicians to see only some threshold profiles and only some scripts.
The scripts could be organized by folders.9 votes -
Rolling Time Sheet for clients
Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.
16 votes -
Display number of patches without the exceptions
As soon as you define exceptions to patches, they should be removed from the display
7 votes -
Agent Health Report
Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)
4 votes -
Application control/Whitelisting
Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
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Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…11 votes -
contract
Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.
Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.
11 votes -
Customer URL creation ability for admin for work From Home Featire.
Customer URL setting for work From Home.
Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.
Example - https://support.abc.com/workformhome/companyname
ABC is the admin support sites.
Company name which we can create based on the customization.1 vote -
Possibility of having same email address for 2 contacts
Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email
10 votes -
Assigning devices to a ticket instead of a contact
We are using Atera as an organization with different departments as organizations. We need to be able to keep the tickets with the device instead of with a contact. When I change the device on a ticket it changes the device assigned to that user. Not good.
7 votes -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote -
Patch Graphics Drivers
Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.
2 votes -
certificate or button of Atera
A certificate or button to present that we are professional users. For our and your marketing (company paper, website,..)
1 vote -
display reason for failure in email automation report
Customizable email templates/reports (i.e. display reason for failure of an automation report)
2 votes -
Real time CPU / Memory utilization graphs
Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.
12 votes -
power alert
Hello,
we would like to be able to set alerts for when a PC goes offline to receive Email Alerts.
1 vote -
agent config and global agent control after install
I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also
2 votes -
List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes -
More Integration for Software Install
Chocolatey does not provide the latest version of softwares.
4 votes -
time zone
I need to be able to do billing as soon as I complete a ticket in some instances, but I complete a ticket prior to my noon (12 pm) I am not able to see the ticket in the billing section. I can only put this down to TIME ZONE Differences. Same thing with all of my contracts, I have to wait until mid-day of the day they are due as they will not populate until then. This is supper annoying and needs to rectified immediately.
1 vote
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