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  1. Hi,

    First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

    I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

    If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for…

    2 votes

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  2. It would be nice to be able to select and move multiple devices to folder. We deal with customer network takeovers, when we deploy Atera with GPOs or such and obtain tens to hundreds devices per customer at once. Then we need to sort them to Folders to apply correct Automation plans and Tresholds. This problem could be also solved with 'Agent-per-folder' installer which is already requested and voted for.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Allow for SAML2.0 connections to OneLogin.

    4 votes

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  4. Feature request;

    1) option to make tagging mandatory when creating a new ticket
    2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
    3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Ability to assign more than 1 contract to a ticket

    4 votes

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  6. I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?

    To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).

    This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.

    7 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. Please integrate with Keeper Security for secure password management.

    13 votes

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  9. Add AV/Spyware/Firewall Status to Agent API

    MachineID

    AgentID

    DeviceGuid

    FolderID

    CustomerID

    CustomerName

    AgentName

    SystemName

    MachineName

    DomainName

    CurrentLoggedUsers

    ComputerDescription

    Monitored

    LastPatchManagementReceived
    AgentVersion

    Favorite

    ThresholdID

    MonitoredAgentID

    Created

    Modified

    Online

    ReportedFromIP

    AppViewUrl

    Motherboard

    Processor

    Memory

    Display

    Sound

    ProcessorCoresCount

    SystemDrive

    ProcessorClock

    Vendor

    VendorSerialNumber

    VendorBrandModel

    ProductName

    MacAddresses

    IpAddresses

    HardwareDisks

    OS

    OSType

    WindowsSerialNumber

    Office

    OfficeSP

    OfficeOEM

    OfficeSerialNumber

    OSNum

    LastRebootTime

    OSVersion

    OSBuild

    OfficeFullVersion

    LastLoginUser

    18 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.

    3 votes

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    1 comment  ·  Customers  ·  Admin →
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  11. There’s no “please reply above this line”, nor is there anything that allows me to see what the ticket is in an email, even after customizing the email alert. Additionally, I can’t even see what the user replies when I get email alerts. Same thing - I’ve even tried customizing it.

    Basically, I’m looking for the ability to handle reading and replying to tickets, and their replies, via email.

    6 votes

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  12. We should be able to see an indicator that something was already scheduled. What's the purpose of having a shared calendar for Atera if we can't tell if a ticket has a Calendar entry?

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.

    1 vote

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  14. Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.

    10 votes

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  16. Integration with Roboform to allow management of login information.

    1 vote

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  17. 1 vote

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    0 comments  ·  Admin →
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  18. The Ability to filter for agents without a assigned folder or IT-Automation profile. For a quick overview, which customer has new Agents installed or wrong configurations without an active profile.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  19. Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).

    8 votes

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  20. When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.

    4 votes

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