- or
No existing idea results
- ~ No ideas found ~
4752 results found
-
Advanced Filters for devices - Allow more granular version numbers
When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Customer Passwords in Portal
The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.
4 votes -
provide a way to remove IT automation profiles from multiple devices
if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.
4 votes -
Ticket Field Job
Ticket/Field Sanction - We're looking for tools that would assist us with reallocating tickets to Field Jobs (Jobs that needs to be done on-site), with an easy access timer to keep track of time spent on-site. If there's an easy feature in Atera that could assist us with reallocating tickets to Field jobs, that'd be awesome.
3 votes -
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
homebrew
make it so homebrew will actually install apps from homebrew. Currently do to atera implementation of homebrew majority of apps will not install making it useless. Need to follow homebrew implementation correctly so apps are able to install successfully. of about 30 apps we have tried only 2 where able to actually install.
2 votes -
2fa access list IP address options
Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.
3 votes -
Scheduled Report History "state in time" Reports
when I schedule a Report, I would like it to have a list List all previous Reports in the Web portal that have been ran over say the last 12 months. these would be State-in-time Reports to show the data state when the report was scheduled, these need to be collected for compliance and If I missed an email I don't have any ohter way to access these Reports.
For example, I have a Report scheduled to run a Patch Summary on the 1st of every month. I can See that report under the Scheduled reports, but I Would like the"History" Aviable for all of the reports that have been ran.
I think this would as simple as adding a "History" button, with a popup window with a list of Links to Previous Reprots, I expect it would be the same link that is Emailed when the report is ran.
An added bonus would be a button to download the reports (PDF or Excel) in that same pop up window.
when I schedule a Report, I would like it to have a list List all previous Reports in the Web portal that have been ran over say the last 12 months. these would be State-in-time Reports to show the data state when the report was scheduled, these need to be collected for compliance and If I missed an email I don't have any ohter way to access these Reports.
For example, I have a Report scheduled to run a Patch Summary on the 1st of every month. I can See that report under the Scheduled reports, but I Would like…
3 votes -
power bi
Integrate Atera with Power BI for enhanced reporting capabilities. It would be nice to be able to create custom reports based on the integrations Power BI would give.
7 votes -
Customer/Device Group Feature
Add feature to group several customers and/or devices.
Also, add feature to apply a threshold profile or running a script on a group.Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.
13 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
1 vote
-
Threshold profile to check low usage
threshold warning when Network Bandwidth / cpu usage / memory usage goes below a set threshold and not only when it goes above said threshold.
for devices that are meant to be constantly running and we need to be alerted if they crash to go in and solve the issue.
2 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Read only Agent
With the constant fear of a crypto attack, I would prefer to be able to equip an device with agent only in read-only mode, to the detriment of the patch management option... In that way the risk to inject something via scripts, etc. will be inexistent :) Would that be possible?
Thanks!
2 votes -
allowing us to use a certain template when selecting "Send ticket reply to contacts by email"
Please allow us to set a specific email template when selecting the "Send ticket reply to contacts by email" feature.
This is a great tool and all, but there is absolutely no way to edit the automated email the customer receives when one of our technicians replies to their ticket.
The first instinct of the customer is to reply to the email sent, when they reply to the email, it just sends it t our tech's Outlook email address. Then the ticket conversation is in multiple locations.
It defeats the purpose of having a ticketing chat system if all of the replies are in external areas.
Please allow us to set a specific email template when selecting the "Send ticket reply to contacts by email" feature.
This is a great tool and all, but there is absolutely no way to edit the automated email the customer receives when one of our technicians replies to their ticket.
The first instinct of the customer is to reply to the email sent, when they reply to the email, it just sends it t our tech's Outlook email address. Then the ticket conversation is in multiple locations.
It defeats the purpose of having a ticketing chat system if all of…
3 votes -
change ticket back to "new from "read"
If a tech reads a ticket it moves to "READ" - it looks like someone has started it, if after reading it it's needs another tech it cannot be set back to "new" so other techs know to look at it.
2 votes -
disable or change mfa
Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Categorize passwords
It would be very helpful is we can categorize passwords, just like in Devices or similar.
Office 365, Active Directory, etc. etc.6 votes -
Disk capacity refresh
Add a refresh button to the disks area in Atera. When cleaning up a computer with a full hard drive using scripts, it would be nice to be able to see the new free space when requested. A little refresh button to request updated Disk information would be fantastic!
6 votes -
Increase the frequency that user logins are updated
Increase the frequency that user logins are updated, 1 hour is too long when people machine share, this needs to be updated at user login please.
14 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Configure Multiple Monitoring Agents
I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
- Don't see your idea?