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5051 results found
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Need to be able to tie assets to a user
At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.
6 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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File Tree Report / Integration
It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.
8 votes -
1 vote
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Deleting comments
Ability to delete comments.
If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.
39 votes -
Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included an additional field, called 'Device hostname', because the simple fact is you can change the name of a device in Atera completely different than the hostname of the device... but both are important, and thus should not be ambiguous.
Device name
Device hostname
Domain
Public IP
Last login
Last rebootFurthermore, it would be good to see the history for the owner info:
Customer
Folder
ContactAnytime a new field is added here, it should also be considered for history tracking. Perhaps there should be a limit on things like 'Public IP' and 'Last reboot' history, but that can easily be an internal setting in the admin console or set to a number that nobody would have a problem with, like 30.
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
3 votes -
Hardware inventory
It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.
It seems like a essential feature for this software to be able to have an inventory of a client
656 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
56 votes -
Stop with AI - fix core problems
Guys, Atera has become really frustrating.
It feels like the focus is almost entirely on AI while core functionality is still broken or unreliable. The web interface lags badly, the timer in the mobile app still doesn’t work, and patching is far behind modern tools like Action1.
What blows my mind is how many long-standing issues remain unresolved, yet every update is about AI. We don’t need more AI right now — we need the basics to work. Please focus on improving the product, listening to your users, and fixing what’s already broken instead of pushing AI features we didn’t ask for.
Guys, Atera has become really frustrating.
It feels like the focus is almost entirely on AI while core functionality is still broken or unreliable. The web interface lags badly, the timer in the mobile app still doesn’t work, and patching is far behind modern tools like Action1.
What blows my mind is how many long-standing issues remain unresolved, yet every update is about AI. We don’t need more AI right now — we need the basics to work. Please focus on improving the product, listening to your users, and fixing what’s already broken instead of pushing AI features we didn’t…
4 votes -
QuickBooks File Doctor – Fix Errors and Restore Performance
QuickBooks File Doctor is an essential tool that helps resolve common data and network errors in QuickBooks. It scans damaged files, repairs corruption, and ensures seamless connectivity for company files. By using this tool, businesses can troubleshoot issues quickly, minimize downtime, and keep their accounting processes running smoothly without interruptions or technical hassles.
Also read:- https://asquarecloudhosting.com/quickbooks-tool-hub/4 votes -
agent detection intermitent and not able to connect
lately its been pretty bad the agent detection, atera simply is not able to detect computers anymore, even tho after updating the agent which was something bad as well, now very very often the computers just disappear from the panel impossible to connect , before everything was a breeze , not its hard., yo need to fix that , thats the core of your service or not?
3 votes -
Text Message Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
12 votes -
Integration with Intel vPro
Allow for direct integration with Intel vPro to allow remote KVM, power control, virtual media, event logs, etc.
8 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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"Power Automate"
Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.
Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.
*Benefits
Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.
Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.
Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making and reporting.
Scalability: The connector will enable us to scale our operations more effectively by automating routine tasks and focusing on strategic initiatives.
*Use Cases
Automated Ticket Management: Automatically create and update tickets in Atera based on triggers from other applications, such as emails or form submissions.
Notification System: Set up automated notifications for ticket status changes, SLA breaches, and other critical events.
Data Synchronization: Sync data between Atera and other business applications to ensure consistency and accuracy.
Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.
Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.
*Benefits
Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.
Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.
Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…
34 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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How to Resolve "QuickBooks Error 12038" [Best Solution]
QuickBooks error 12038 typically occurs during software updates and is often caused by internet connection issues or incorrect settings. This error can prevent you from downloading important updates. Follow troubleshooting steps to resolve the issue, such as checking your internet connection or adjusting firewall settings. Get expert support if the problem persists, and stay up-to-date with QuickBooks.
Must read:- https://asquarecloudhosting.com/quickbooks-error-12038/3 votes -
QuickBooks Tool Hub for Smooth Error Resolution
QuickBooks Tool Hub is an all-in-one solution designed to resolve common issues like installation errors, network problems, and company file issues. It brings together multiple repair tools in one easy-to-use interface. By downloading and running it, users can quickly troubleshoot problems without deep technical knowledge, helping maintain smooth and uninterrupted QuickBooks performance for daily tasks.
Read here:- https://asquarecloudhosting.com/quickbooks-tool-hub/3 votes -
Automatically close Alert tickets when resolved
Would be really helpful to have alert tickets automatically close when the alert is resolved
For example Machine status unknown ticket closes when machine is back online!104 votes -
Windows update roll back
It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.
Every product that I have used in the past offers this feature.
135 votes -
Fix QuickBooks Unrecoverable Error and Restore Smooth Accounting
QuickBooks Unrecoverable Error occurs when the software suddenly crashes during tasks like opening files, saving data, or updating payroll. This issue usually stems from corrupted program files, incomplete updates, or damaged data. To fix it, you can repair installation files, run QuickBooks as administrator, or use diagnostic tools. Addressing the error quickly ensures data safety and restores seamless workflow for your business operations.
Read about:- https://asquarecloudhosting.com/quickbooks-unrecoverable-error/3 votes -
contacts
BUG: Deactivated Contacts are Visible by Default
Deactivated contacts are still visible by default. Deactivated contacts should be filtered out by default. If people want to see the deactivated contacts, they should be able to turn that filter item on in the filter settings.
2 votes -
Granular Hardware Mapping (Slots & Ports)
We need Atera's RMM agent to natively report granular physical device information. Currently, we cannot automatically determine which RAM slots (DIMMs) are occupied/free, or get a detailed mapping of connected controllers (USB, SCSI, IDE) and their corresponding slots and ports. This data is critical for accurate remote inventory management, planning hardware upgrades, and troubleshooting port-level issues without requiring a physical check. Please implement a native function to capture and display this data on the asset page.
2 votes
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