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4828 results found
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Successful/Unsuccessful profile execution in the device
Show whether the automation profile is successful or unsuccessful in the deivices activity log instead of a link to see the report.
9 votes -
Devices automation
It would be helpful if agents could return more detailed hardware information, such as connected monitors and USB devices (external hard drives, printers, headsets, etc.). This would allow manufacturer names and serial numbers to sync with the asset inventory for better tracking.
It would also be useful for the agent to associate the device with the currently logged-in user. If the device is reassigned, the agent could identify the new user and update the information in Atera accordingly.
3 votes -
Ability to edit tickets
Please give admins ability to edit the tickets to remove duplicates, long emails that are forwarded, and mistakes.
3 votes -
See and change a service start type
In addition to the existing start and stop buttons, there should also be an option to view and adjust a service's startup type via the Service Manager.
4 votes -
Expand Asset Warranty Support to Additional Vendorsv
Hi Team,
Currently, automatic warranty syncing is only available for Dell and Lenovo devices. While this is a great feature, many environments (including ours) consist of a mix of vendors such as HP, Microsoft Surface, Apple (Mac), ASUS, and Acer.
It would be highly beneficial if Atera could expand automatic warranty syncing support to include these additional manufacturers. This would help streamline asset management, reduce manual data entry, and improve accuracy when tracking warranty status across all devices.
Even partial support or API-based integration for these vendors would be a valuable enhancement.
Thank you for considering this request, and we look forward to any future updates in this area.
Hi Team,
Currently, automatic warranty syncing is only available for Dell and Lenovo devices. While this is a great feature, many environments (including ours) consist of a mix of vendors such as HP, Microsoft Surface, Apple (Mac), ASUS, and Acer.
It would be highly beneficial if Atera could expand automatic warranty syncing support to include these additional manufacturers. This would help streamline asset management, reduce manual data entry, and improve accuracy when tracking warranty status across all devices.
Even partial support or API-based integration for these vendors would be a valuable enhancement.
Thank you for considering this request, and we…
5 votesHi,
Thank you for your valuable suggestion. It's on our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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assigning devices to tickets without the need of assigning every device to a user
it would great if the drop down for the device assigned to a ticket would show ALL devices of the customer - maybe beginnig with the devices that are assigned to the ticket user, then a line, then all other devices.
ther are customers with one local admin that have to get assigned every device, there are customers with devices everyone uses.
2 votes -
Edit and delete comments
Tickets are getting long and messy because we can't edit or delete comments. We're getting out of office replies, long forwarded emails, the occasional mistake when posting to the wrong ticket, and occasional inappropriate comments. Give us the right to control our helpdesk!!!!!!!!!!!
4 votes -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Better Customer Profile
On Password area:
- Password History
- Two step authenticationDocumentation Area:
- A place we can create folder and files for KB and SOP
- Picture Gallery for reference
- Network DiagramAtera will be on top of all RMM if they have a good IT documentation platform
4 votes -
convert Public comment to internal note
Please create the option, to convert a public comment to an internal note.
3 votes -
Move user to another site
I'm unable to move a user to a different site. The AI shows a ridiculously cumbersome solution. Please make this easier. Staff move around.
5 votes -
Native Endpoint Privilege Management (EPM), Just-in-Time Admin & Application Allowlisting
Atera would benefit greatly from a native Endpoint Control module similar to idemeum Endpoint Control.
The goal would be to combine Endpoint Privilege Management, Just-in-Time Admin Access and Application Allowlisting directly within the existing Atera Agent.
Key features could include:
Remove permanent local admin rights from users
Just-in-Time temporary admin access
Elevate individual applications without granting full admin rights
Technician approval/denial of elevation requests
Policy-based automatic elevation for trusted applications
Application Allowlisting / Default-Deny
Audit / learning mode before enforcement
Allow rules based on publisher, certificate, hash or path
User requests for blocked applications
Approval directly from the Atera console or mobile app
Management of local admin accounts and password rotation
Full audit trail for elevation and application events
Policies per customer, site, group or endpointExample workflow:
A user starts an application that requires administrator privileges.Instead of sharing an admin password or starting a remote session, the Atera Agent can automatically:
allow and elevate a trusted application,
block an unapproved application, or
send an approval request to a technician.The same policy engine could also control which applications are allowed to run at all.
There are already separate UserVoice requests around UAC approval workflows, application whitelisting and credential management. Combining these capabilities into one native Endpoint Control module would provide a much more complete least-privilege and application-control solution for MSPs.
Atera would benefit greatly from a native Endpoint Control module similar to idemeum Endpoint Control.
The goal would be to combine Endpoint Privilege Management, Just-in-Time Admin Access and Application Allowlisting directly within the existing Atera Agent.
Key features could include:
Remove permanent local admin rights from users
Just-in-Time temporary admin access
Elevate individual applications without granting full admin rights
Technician approval/denial of elevation requests
Policy-based automatic elevation for trusted applications
Application Allowlisting / Default-Deny
Audit / learning mode before enforcement
Allow rules based on publisher, certificate, hash or path
User requests for blocked applications
Approval directly from the Atera console…2 votes -
having a piece of hardware not associated with a user
When tickets are created by a user, the system that is assigned to them is automatically picked. However there are problems with this setup. #1 Users can be using a different machine, say in a conference room that is the one that is having trouble. #2 The device in question is their CELL PHONE. Right now we have no way to tie a ticket to a device that isn't a computer, and we can only assign a device for the user that created the ticket. that is too restrictive.
2 votes -
Manipulate "Approvals" in the built in approval engine within tickets
I'd like to be able to add an approver to a ticket with ticket automation rules.
5 votes -
we would like to see an Atera agent for Chromebooks
we would like to see an Atera agent for Chromebooks, it would be very beneficial.
1 vote -
Add a new-site setup checklist template for technician onboarding visits
When technicians visit a new tenant site, a shared checklist would help them confirm power, network, devices, and account access before they leave, so nothing is missed on the first visit.
Suggested checklist:
- Confirm the site address and access details
- Record the device inventory and install the monitoring agent
- Test network connectivity and remote access
- Confirm utility and service accounts are active — see dewa new connection for the steps a tenant needs before activation
- Leave a short handover note for the tenantThis template could be attached to a ticket or customer record, so the next technician can see what was already completed.
When technicians visit a new tenant site, a shared checklist would help them confirm power, network, devices, and account access before they leave, so nothing is missed on the first visit.
Suggested checklist:
- Confirm the site address and access details
- Record the device inventory and install the monitoring agent
- Test network connectivity and remote access
- Confirm utility and service accounts are active — see dewa new connection for the steps a tenant needs before activation
- Leave a short handover note for the tenantThis template could be attached to a ticket or customer record, so…
1 vote -
Bug: Unsaved KB disappears without warning when switching away. Should prompt and/or safe a Draft.
When filling in a KB article, clicking away to Customers or Devices etc simply does so without warning, and the unsaved KB is lost.
KB articles should save as Drafts and/or warn when navigating away from unsaved changes.
1 vote -
Bug: Unsaved KB disappears without warning when switching away. Should prompt and/or safe a Draft.
When filling in a KB article, clicking away to Customers or Devices etc simply does so without warning, and the unsaved KB is lost.
KB articles should save as Drafts and/or warn when navigating away from unsaved changes.
1 vote -
Remote Connection - Integration of Any Remote support Software or Solution
Allow for the inclusion / configuration of a alternate remote support solution.
There are many remote support options available. We should be able to select and integrate our own remote support software selection.
You currently only offer Splashtop, Anydesk, Teamviewer or Screenconnect.
It would be nice to be able to choose whatever remote support solution we would like. In our instance we have our own remote support solution developed by our owned software company and is branded with our own label. We would like to integrate it !
1 vote -
ticket automation out of hours response
In the ticket automation should be able to send an auto reply if the ticket arrives out of hours, this way we can direct them appropriately.
Therefore we need a way to trigger the ticket depending on the time of day it arrives.
2 votes
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