4798 results found
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Expand Asset Warranty Support to Additional Vendorsv
Hi Team,
Currently, automatic warranty syncing is only available for Dell and Lenovo devices. While this is a great feature, many environments (including ours) consist of a mix of vendors such as HP, Microsoft Surface, Apple (Mac), ASUS, and Acer.
It would be highly beneficial if Atera could expand automatic warranty syncing support to include these additional manufacturers. This would help streamline asset management, reduce manual data entry, and improve accuracy when tracking warranty status across all devices.
Even partial support or API-based integration for these vendors would be a valuable enhancement.
Thank you for considering this request, and we…
5 votesHi,
Thank you for your valuable suggestion. It's on our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Edit and delete comments
Tickets are getting long and messy because we can't edit or delete comments. We're getting out of office replies, long forwarded emails, the occasional mistake when posting to the wrong ticket, and occasional inappropriate comments. Give us the right to control our helpdesk!!!!!!!!!!!
4 votes -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Decimal Time Entry
We’d like Atera to support entering time using decimal hours rather than requiring users to enter hours, minutes, and seconds in the HH:MM:SS format.
For example:
0.25 = 15 minutes
0.50 = 30 minutes
0.75 = 45 minutes
1.00 = 1 hour
1.50 = 1 hour 30 minutes
1.75 = 1 hour 45 minutes
Why this would be usefulDecimal time entry would make logging time much faster, easier, and less error-prone, particularly when entering a large number of time entries.
Currently, having to enter something like 01:45:35 is cumbersome when the actual requirement is simply to record approximately 1.75…
3 votes -
Successful/Unsuccessful profile execution in the device
Show whether the automation profile is successful or unsuccessful in the deivices activity log instead of a link to see the report.
7 votes -
convert Public comment to internal note
Please create the option, to convert a public comment to an internal note.
3 votes -
Move user to another site
I'm unable to move a user to a different site. The AI shows a ridiculously cumbersome solution. Please make this easier. Staff move around.
5 votes -
Manipulate "Approvals" in the built in approval engine within tickets
I'd like to be able to add an approver to a ticket with ticket automation rules.
5 votes -
Better Customer Profile
On Password area:
- Password History
- Two step authenticationDocumentation Area:
- A place we can create folder and files for KB and SOP
- Picture Gallery for reference
- Network DiagramAtera will be on top of all RMM if they have a good IT documentation platform
3 votes -
we would like to see an Atera agent for Chromebooks
we would like to see an Atera agent for Chromebooks, it would be very beneficial.
1 vote -
ticket automation out of hours response
In the ticket automation should be able to send an auto reply if the ticket arrives out of hours, this way we can direct them appropriately.
Therefore we need a way to trigger the ticket depending on the time of day it arrives.
2 votes -
when resorting cols in the ticket they need to stay how i set them
The new ui for tickets doesn't fit on a single screen and the order they put the data cols in is useless (who cares about sentiment its a joke) when I reorder or remove COLS from the ticket screen the changes should persist instead of resetting every time page reloads. I need to have it so statuses of the ticket are FIRST .
3 votes -
Link Asset Inventory status to the Devices tab — they should be the same record
What I'm asking for: Surface asset status directly on the Devices tab — either as a column or inline on the device record — so I can see at a glance whether a device is Retired, In Stock, or In Use without leaving the tab. Even better, link the Asset record to the Device agent so they're the same object, not two parallel lists.
2 votes -
Patch & Automation Feedback Too Vague
This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.
It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.
We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item…
5 votes -
Text Message (SMS) Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
50 votes -
Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application
I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…
822 votes -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
2 votes -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
3 votes -
script screen
Keep the script screen open after running a script, omitting the need to re-open and re-search when having to run multiple scripts on a single target
2 votes -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
3 votes
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