4798 results found
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memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
10 votes -
Contracts with a travel costs
We need a travel costs with different possibilities, as a lump sum or charged with time. Preferably stored in the contract so that you can mark this as a checkbox on a ticket.
11 votes -
Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
24 votes -
Devices Section: Exportable To Include Custom Fields
Devices Section: Exportable To Include Custom Fields
2 votes -
device view
In Device View, I would like to see the same options after selecting folders, as I would see when I am looking at all devices, mainly the Patch, Perf, and the other Icons. I know I can still get to this via Manage, but didn't know why the icon option disappears when filtered by folder.
1 vote -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
6 votes -
Windows Update online instead of WSUS
Automation uses the devices source for the windows updates. Thus the agent will not install any windows update if the there is a WSUS configured but not reachable or out of service. It would be good to override this an download the updates online just as a user would optionally be able to.
9 votes -
Generic Device Bulk Change Monitoring Agent
Use generic devices to do ping monitoring. Need ability to change all to different monitoring agent. Due to upgrade or replacement.
4 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.7 votes -
System Configuration change notification
Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.
24 votes -
report
zoom into the ticket detail from the report
3 votes -
duplicate profile
Need to override setting on a device based and duplicate threshold profile
2 votes -
Edit Relations Action Under Folders
Ability to move devices in folders directly under Customer > Devices > Folders > Unassigned. We cannot do it right now
2 votes -
export device query results
Device query is a powerful tool, for example, we can query across all client’s desktop operating systems on win 10 1903 with office 2016, it's very good for finding specific configs, but we can export the result, it's far more powerful than the audit tool.
25 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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filter by serial number
Would like the ability to filter by serial number in the 'views'
8 votes -
PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
13 votes -
SNMP OID Value History
It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID
5 votes -
24 votes
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Helpdesk Agent Improvement
Ability to assign more than one engineer to a job. An example would be you work on a job with a number or other engineers due to skill set and or training and need them added to the ticket.
1 vote -
Outage Alert
Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
This method could be use to email all the contacts of a customer or to all customers.13 votes
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