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4996 results found

  1. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    20 votes

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    1 comment  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Having the remoting tools be FIPS compliant would be a big improvement.

    10 votes

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  3. I would like an email when a server goes offline using the "Availability Monitoring".

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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  4. Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.

    22 votes

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    1 comment  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. I would like Atera to publish a list of known issues and/or known bugs in the platform. This way I don't need to contact support when things aren't working as they should.

    Recently the "reporting server" failed and the Recent Processes report didn't work. This is one of many bugs that I could have avoided contacting support if I knew there was a problem.

    Bugs and issues don't necessarily have to be public, but please make them available to your paying customers.

    1 vote

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    0 comments  ·  Admin →
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  6. We have about 60 employees but not all of them use all the same software would be nice under contacts to be able to add software ex: Adobe CC or Adobe Acrobat Pro and add their license key. So If I go under a contact I can easily see the key of their license product (re-install purpose) and at the same time keep a list of all the software use for that company.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. Would be awesome if we could run a single audit report on all our clients (vs.) individual reports for each client.

    22 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.

    27 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in notes…

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?

    7 votes

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    3 comments  ·  Billing  ·  Admin →
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  11. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. We need a method to limit ticket statuses based on technician role.
    Including custom statuses.
    This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
    This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
    Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. The use case is I have a customer that wants to see what configuration or maintenance was performed, for yesterday or last week etc,

    If I could set it up and have an email sent like other reports I think that would be informative and prove that we really are maintaining the devices - for example for the scripting portion of the report.
    This would work with the same filters the report currently has

    19 votes

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    1 comment  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. lovely to see that you have added the Date Device was added to the device screen, now can we have it added in to the auditor report as well please.

    11 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. I have third party security devices that send an email alert.
    I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
    An alternative would be to add an Alert Trigger to the the Atera API.

    1 vote

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  19. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.

    1 vote

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