5040 results found
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End time of IT automation profile
How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
Else we cannot guarantee our customers the patching and restarts in their time frame.This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..
3 votes -
ticket summary screen, actions available
From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).
1 vote -
fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed
right now it only shows Windows Defender and nothing else.
3 votes -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votes -
Use parameters in software bundles
Want to be able to assign default parameters to a software that are part of a software bundle
31 votes -
Role to allow customer creation for st line technicians
The ability for a role to allow customer creation. for example 1st liner technician needs to be able to assign contacts and companies to a new ticket and request. as of right now this CANT be done without giving FULL admin access to a role.
It would be very helpful for new contacts to be able to be linked to a new company name. Without a company name they are stuck on unassigned which affects the reporting side of things.1 vote -
Include details of the ticket in the Exchange Calendar appt
In our current ticketing system appointments are pushed to Outlook via exchange but include client name, address, phone number, email, who assigned it, who the tech is, and description of the ticket. The calendar piece is pretty important to us. We use this when we get in the car and start driving. Techs are accustomed to opening their calendar, tap the appt, tap the address and navigation takes from there.
1 vote -
Ticket Title in Tab Name
If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead
2 votes -
Please make the font size adjustable on invoices
Please make the font size adjustable on invoices
2 votes -
regroupement clients
Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
Exemple :
Groupe ACCOR
Sites IBIS
Client IBIS ORLY
Client IBIS ROISSY
....
Sites MERCURE
Mercure PARIS SUD
Mercure PAU
....Etc ...
2 votes -
Automate Billing
PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that
2 votes -
MYOB Accounting integrations
Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.
2 votes -
A means to handle separate locations
It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.
27 votes -
Knowledge Base Customization
Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.
I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.
7 votes -
most visited clients on dashboard
Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.
6 votes -
Filter devices by "Model"
It is quite crucial to add an option to filter devices by "Model".
That would help inventory counts a lot.I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.
I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".
Thank you very much!
8 votes -
Network Discovery Manual Scan Button
It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.
9 votes -
31 votes
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once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery
once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery. right now we have to enter the username and password for each (ex: domain controller) that the customer has in order to start the network discovery for each.
5 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
3 votes
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