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4754 results found
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Use parameters in software bundles
Want to be able to assign default parameters to a software that are part of a software bundle
27 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
WMI Queries/ PowerShell Output
The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.
I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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machine status unknown threshold
Simple update- would love to see an option to tweak the Machine Status Unknown
time threshold.I'm not so sure on what the threshold is set to currently however, it's too short as this is 90% of our alerts yet the computers are always resolved on their own the next day.
7 votes -
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no lon
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.
3 votes -
API: Connect Contact to Asset
When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?
3 votes -
SMS Portal
It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.
9 votes -
FIlter by Custom fields
The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.
We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.
Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of customer a business is.
The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.
We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.
Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…
17 votes -
Customer Portal New Password Prompt
It would be nice that when a new customer receives their randomly generated password, that there would be a prompt to have them change it to something they want.
As it currently stands, the only options users have is to receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like if the user were to input the random password that they would be prompted to change it. So its back to either the 'forgot password' option to reset the password or use the random password to log in and then change their passwords from within.
It would be nice that when a new customer receives their randomly generated password, that there would be a prompt to have them change it to something they want.
As it currently stands, the only options users have is to receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like if the user were to input the random password that they would be prompted to change it. So its back to either the 'forgot password' option to…
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patching: device off error
Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.
1 vote -
Search under a client
Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example
1 vote -
Filter devices by "Model"
It is quite crucial to add an option to filter devices by "Model".
That would help inventory counts a lot.I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.
I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".
Thank you very much!
7 votes -
Ticketing Task Manager
For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at branch 2, update computers at branch 3
The child tickets could all be assigned to techs independently of each other with different due dates, statuses, priorities, and comments/replies.Additionally, the comments/replies posted to parent tickets could be pushed to the child tickets (though ideally this would be prompted) and technician replies in child tickets could also be pushed to the parent as well.
For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at…9 votes -
IT Automation, Add Customer field
IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.
2 votes -
Active and Inactive Patch Management jobs
Add the ability to toggle between Active and Inactive Patch Management jobs. And to SAVE that choice
2 votes -
Add Description field that also displays on Patch Management and IT Automation list page.
Add Description field that also displays on Patch Management and IT Automation list page, and the ability to Search on that description. At present we have to give our Automation Profiles very long names to help us determine what the job is for.
2 votes -
Limit atera sign in to mac address
Limit atera sign in to mac address. so only my supplied computers can have access to atera but not restricted to to a location via IP
3 votes -
List recently added agents
I wonder if and how I can know easily what agents have bee added recently.
4 votes -
Annouments Board in Customer Portal
At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties. notmally a user when there is a problem logins to there portal via the agent to log a support request and then can see the annouments and this could be the problem his logging.
What are you thoughs to have an annoument page in the end user portal.
At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties.…
27 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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