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5038 results found
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Native backup using Wasabi as backend for storage
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup, we could be able to get lots of GBs for our clients very cheap as well. It would be a win-win.
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…
29 votes -
Activity Log
Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.
6 votes -
Disk Encryption Status
Add disk encryption status to the disk information where it currently lists serial number, firmware version, etc.
33 votes -
SLA That does not require first response
Our organization does not track first response. Only requires tickets to be completed in 24hrs. It does not appear that I can set this up currently.
1 vote -
1 vote
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Dashboard Map capabilities
Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.
1 vote -
Read only access for Atera and Asset management Tool in Atera
Hi Atera Team, Good Day!
1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .
- We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc
we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they said atera don't have this asset management right now please post in Feature board we will check and consider in future.
Awaiting these feature in Atera upcoming days.
Hi Atera Team, Good Day!
1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .
- We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc
we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…
4 votes -
Validation code for WFH sent by email instead of sms
Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.
4 votes -
I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
29 votes -
Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
26 votes -
Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.6 votes -
Invoice Details
We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.
22 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
32 votes -
Addition of Custom Fields in all reports relevant to agent or devices
Dear Support,
Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.
3 votes -
Wooxoo Backup solution
Wooxoo Backup solution
1 vote -
Shouldn't have multiple contracts with the same name
You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add
1 vote -
Contracts Dates to show on tickets
Would like to easily see the beginning and end of a contract date when you add a contract to a ticket
1 vote -
Ticket Rating
Customers Feedbacks send to a specified Email Address and not at the Ticket himself.
1 vote -
Automated rules based on Criteria
Automated rules based on things like below
- device type - Server / Laptop / Desktop
- OS Type
- OS Version
- etc.
This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so
If "computer os" is "windows 10" then install these applications
this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer
this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install
we would also need options to install webroot / bitdefender which would also allow us to save the key for a customer so that when we install webroot it would automatically be installed
i.e.
If "computer os" = "windows 10" then install AV (using the already existing script on your site) with key = "customer key"
each Automated rule should be able to be configured for every site... just selected sites.. or just 1 site
Automated rules based on things like below
- device type - Server / Laptop / Desktop
- OS Type
- OS Version
- etc.
This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so
If "computer os" is "windows 10" then install these applications
this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer
this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install
we would also need options to install webroot…
39 votes -
Automation - script run as soon as new agent installed
As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online
11 votes
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