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  1. Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. When clients receive an email, the preview should be the first few sentences of the body as it is on Outlook and other email clients. When technicians reply to a ticket from Atera, the users receive '___Please Reply Above This Line___' on the email preview and that just looks unprofessional as well as there is no real benefit as the user has to actually click on the email to view the body. I have been using Atera for almost 2 years and I can assure you it was better before without this preview feature.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. The Auditor Report doesn't include a what firewall is enabled or being used.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. Currently the restrict to specific IP addressing is set to a single IP address.

    If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
    For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/16

    38 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. The parameters text field is not available for the Microsoft Office deployment tool in the Software bundle. Since only the parameter can specify what exact office product needs to be installed, in a bundle can be installed only a default product - Microsoft Office Home and Business 2016. I consider it a bug.

    2 votes

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  6. Lots of systems have multiple interfaces for monitoring, particularly enterprise hardware. As one example, we have the Agent installed on a HP server. The HP server also has an iLO interface, we would like to add OID's to monitor the array, disk smart status, temps etc.

    Currently we have to duplicate servers, once with Agent install and again as a SNMP device to monitor hardware. This is not ideal as the device list gets messy.

    In Zabbix you can add multiple monitoring methods to a single device (eg; Agent, SNMP, IPMI, etc etc).

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Ticket list shows title as "#1234 Ticket Title".
    Open ticket shows title as "#1234 Ticket Title".
    But search result shows as "Ticket Title #1234", search should instead show "#1234 Ticket Title".

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  9. Currently it is not possible to add an automation to HTTP devices.
    So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.

    Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.

    4 votes

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  10. Ability or script to change and domain admin password or add a domain admin user / password.

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  11. It would be nice to have the ability to add notes to a customers file and have them displayed to Technicians when creating tickets. this could be used to relay information about specific billing arangments, work authorisations required and even if a customer has been put on credit hold.

    An extention of this would be to also incorporate notes in Contracts to allso display when choosing a contract which will assit technicians to select the correct one when multiple exist

    35 votes

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    2 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Role and permission: I want to provide a license for my client. I can limit his access on the platform. However, the client can still see all of the technicians that are one my account. I don’t want my customer to see all my technicians under my account. I don’t want my client to then contact my own technicians

    2 votes

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  13. Choose retired on a customer level: certain customers have different life cycle and they don’t want to pay for devices that they don’t touch for 30 days and then others for 45. Right now, I’m going through the data and then filtering out

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.

    9 votes

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    0 comments  ·  Billing  ·  Admin →
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  15. When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...

    Thanks, Phil

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. Alert time interval should have option to set up with minutes, hours, and days.
    we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  18. We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.

    30 votes

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    0 comments  ·  Billing  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Currently, you cannot create any ticket automations for when an engineer replies to a ticket.

    I.e set status to pending when engineer replies to ticket.

    38 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.

    9 votes

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