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5038 results found
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Different level subscriptions for individual techs
When the majority of your clients are windows based and a handful are Apple. Allowing the techs that manage the Apple accounts to have a higher subscription than the others. This helps with not having to upgrade all subscriptions.
8 votes -
Event Monitoring Improvement
I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.
The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.
I also want to monitor events based on their criticality but not have that set the criticality of the alert generated in Atera. So if I need to monitor both Error and Critical events in Windows, I don't want Atera to create a Critical alert for that - I need to be able to configure that based on my preference. In many cases, I would only want the alert generated to be a Warning, not Critical.
I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.
The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.
I also want to monitor events based on their criticality but not have that set the criticality of the alert…
32 votes -
Slack integration
Ticket creation via slack similar to HALP.
31 votes -
manage context menu
Context menu behavior. On devices in search page, make the context menu shift to stay visible in the window. Currently it is a fixed position which causes issues on smaller screen resolutions or when restarting devices.
1 vote -
Bitdefender patch management
Would like the ability to purchase BitDefender Patch Management add-on.
13 votes -
add-ons auto charge after trial
Domotz Add-On
Please do not automatically begin charging for an add-on after the trial. This is what happened to me after selecting the trial for Domotz, I am now been working via email to "UNDO" this subscription that I have already been billed for which I didnt order.
2 votes -
Anticipation of Hardware
Anticipation of Hardware:
Would be nice to run a report that would do an estimation of the hardware in X amount of that so I can recommend for the hard drive. To be able to replace it in advance. There is all the information on the system but just to let them know when the issue will happen. You can see over time.3 votes -
Ticket Lock
This is essential in preventing double responses on tickets.
Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.
That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.
For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
OR
Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 goes AFK while on the ticket. After 5 minutes, Tech 2 can now edit/respond.This is essential in preventing double responses on tickets.
Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.
That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.
For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
OR
Tech 1 views the ticket. Tech 2 views the ticket and it is…34 votes -
Disable Availability Monitoring on multiple devices
It would be handy to be able to disable Availability Monitoring on multiple devices/in bulk, rather than having to go into each device individually & disable one at a time.
7 votes -
AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL button!
Thanks
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
10 votes -
Device Navigation within Customer screen
When viewing a device for a customer, it would be nice to go to the next device without having to return to the customer's page.
For clients with 40+ devices, it would save time to be able to go forward & backwards in the list of devices.
3 votes -
Add New Trigger - Custom Fields
The options to trigger automations should include a change to a custom field. These can be selected as a condition, but, we would like to use them as triggers.
8 votes -
Add bank account information on invoice
Banking detail on the invoice. For ex: account number so the client knows where to send payment
8 votes -
Attach attachments by dragging and dropping
It would be handy if we could attach any files by dragging and dropping instead of having to use the little paperclip and then manually browse to the location
12 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
8 votes -
Devices > Filter Options
In Devices, Would be amazing to add the following options into filter so you can sort ascending / descending
* Details (yep im ocd)
* Availability
* Available Patches2 votes -
tickets
I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.
Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
Or at least have the option to choose3 votes -
Information of deleted devices/agents
When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.
3 votes -
billing export with more informations
When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.
6 votes -
Email All Clients
Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.
24 votes
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