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4998 results found

  1. I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access re

    I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.

    4 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  2. More devices visible in Customer

    More devices visible in Customer
    As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
    Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
    Open the Devices page with a filter pre-applied for the customer you navigated from
    This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers

    4 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  3. vendors access to customers trough Atera

    Be able to give remote access to a vendor for the customer trough a agentless solution. Example: a accounting employe need help from 3 part vendor to fix some errors in the acounting software. The 3 part vendor then have to call us to approve the access and we will give him an url to log in to the server/computer and the link would work only one time or you can set the time frame for it. As of now the most vendors install teamviewer or other tools on clients servers/computers or they have an open RDP in or trough…

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  4. Work From Home - Wake On Lan implementation

    Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.

    24 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  5. Power consumption overview

    Measure power consumption of devices and generate a monthly cost overview with local electricity prices

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  6. Update Last Execution Time when Run Profile on Newly Installed Agents is Enabled

    I would like the time and date to be updated in a Automation Profile when it runs on a newly installed agent.

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  7. Allow multiple WFH users to remotely access a computer

    Currently, I can assign multiple users to a computer in work from home, but only the first assigned user can access the computer. It would be hugely beneficial if multiple users could be given access. They don't necessarily need to access the computer at the same time. But they all need the ability. And it would be helpful if there was a status notification to show when a computer is being remotely accessed.

    38 votes
    2 comments  ·  Work From Home  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Allow customers to manage their environment

    Possibly having a multi-tenant environment that i can have customers manage their patch management and other device management features.

    7 votes
    1 comment  ·  Customers  ·  Admin →
    How important is this to you?

  9. UI interface based by user instead of account.

    Allow some users to decide their own user interface without affecting the rest of the users of the account.

    4 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. Option to disable auto ticket creation on chat.

    It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.

    4 votes
    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

  11. Audit Report does not bring in all field info

    Audit Report does not bring in the battery field info for example - also would be great to be able to bring in any other custom fields that

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  12. Auditor Report for all or selected clients

    I'd like to run the auditor report for all clients or a selection of clients rather than a single client. I'd then like to export to Excel so I can manipulate further and this should include a column for client name.

    15 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  13. Zapier Integration

    Integration with Zapier would open an entirely new realm of automation with other applications. It would allow people to be a lot more efficient, such as automating a new ticket when a certain category of deal is won in Pipedrive, and more.

    37 votes
    4 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Work from Home : When your customers are also customers of your customers

    I have a client that is a CPA (example). He often refers clients to me but he also needs access to a computer to do payroll or other bookkeeping tasks. I need to give him and/or his accountants access to computers (as well as getting access to their own office computers).

    There needs to be a way for CLIENT A (and his employees) to have access to computer(s) for CLIENT B and/or CLIENT C.

    5 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  15. Edit/Customize Chocolatery database software

    It would be nice if we can edit/add extra software in the Chocolatery database.

    5 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  16. Atera Invoice Details

    Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires

    3 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  17. White Label Login Portal For Technician

    Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.

    22 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. work from home

    Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors

    27 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. work from home password

    Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.

    14 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  20. report

    Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.

    4 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
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