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5038 results found
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Backup Passwords
The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.
26 votes -
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
4 votes -
Wireless device specification | speed
In the device dashboard and also in reports the ability to identify if a device is connected via wireless and what wireless hardware speed / standard is supported. This would be very useful to recommend either upgrades to workstations or access points or both. The idea is to be able to identify performance opportunities, offer solutions and maximize performance for the client.
3 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes -
web based remote
Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.
11 votes -
how to add printer
It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already
4 votes -
Add monitoring events, services, process
Add monitoring events, services, process directly to the agent without threshold profiles
39 votes -
Ability to decide when the IT automation Profile report is sent
Ability to decide when the automated reports gets sent from the IT automation profile. When it runs only an hour later, it always shows as most of them have failed. But 24 hours later, it will show better results.
1 vote -
Exclude Windows 11 from reports
Ability to remove "Windows 11" from the patching reports so it doesn't show as the machines as not updated
1 vote -
Working From Home Session Status
It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.
27 votes -
Allow contacts to see tickets multiple customers
Hi
I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.
2 votes -
Desktop App Console
How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration
6 votes -
Splashtop Hidden Remote Access
When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.
45 votes -
chat
The chat function should not be dependent on the remote user activating it.
46 votes -
Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
50 votes -
Allow agent to use multiple sessions to allow multi monitor use without nag message
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an agent as people move between machines so I often find myself doing a search to see what machine a user is on. Can we get rid of the nag message. If you want to prevent customers (us) from using a single licence for mulitple support people simply add a no remote control login option to limit remote control to a single licence instance.
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…
3 votes -
Restore a file or an IT Automation Profile autonomously
Allow user to restore files or IT Automation profile in case of deletion by mistake
1 vote -
Show hard drive active time in the metrics window.
Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.
49 votes -
Availability monitoring Threshold
It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.
39 votes -
Hide Network Discovery from Menu
Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.
11 votes
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