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5052 results found
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Move custom field under customer at the top
Move custom field under customer at the top
1 vote -
order tickets by assigned technician
Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top
2 votes -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
We need a feature of API – getting a list of installed applications per agent.
We need a feature of API – getting a list of installed applications per agent.
This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.
8 votes -
Add customised Agent download links to the customer portal
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from terminal to work. There is no reason this cannot be made into an auto generated script, downloadable from the portal.
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…
8 votes -
Duplicate or copy an existing ticket
The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.
10 votes -
Export Enrolled Assets by Customer with Contact Joined
Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.
Thanks -
R3 votes -
Customer Satisfaction Report Filters By Customers
Ability to pull the customer satisfaction report just for one client and not all the clients
4 votes -
Script to update agent device status
Dedicated script in our Shard Library to automatically update the agent device status .
1 vote -
Dashboard - Tickets closed per technician
Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards7 votes -
Auto assign customers to devices
You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details
2 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and I have to manually edit each line item to restore the custom service descriptions. Please have Atera use the QBO service descriptions for invoices that are exported to QBO.
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes -
notes
if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.
3 votes -
AWS
If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.
Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.
2 votes -
Alert or email on uninstallation events
Alert or send an email when a program is uninstalled.
2 votes -
customer monitoring portal
The ability to have monitoring portal for the customer devices when he logs in to the portal.
18 votes -
Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
10 votes -
Link Tickets
Link different tickets. No need to merge them but you want to have some problem under the same type of tickets. You can really see the impact of a certain issue.
15 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
[For major features only–] You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Hoodoo Integration for KBs
Hoodoo Integration for KBs
2 votes -
KB article suggestion based on keywords
KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.
2 votes
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