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5048 results found

  1. Add customised Agent download links to the customer portal

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Duplicate or copy an existing ticket

    The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  6. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  7. Auto assign customers to devices

    You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  9. notes

    if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  10. AWS

    If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  11. Alert or email on uninstallation events

    Alert or send an email when a program is uninstalled.

    2 votes

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    0 comments  ·  Admin →
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  12. customer monitoring portal

    The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  13. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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  14. Link Tickets

    Link different tickets. No need to merge them but you want to have some problem under the same type of tickets. You can really see the impact of a certain issue.

    15 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Planned  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    [For major features only–] You can also follow this in our Pubic Roadmap.


    Best regards,

    The Atera Team



  15. Hoodoo Integration for KBs

    Hoodoo Integration for KBs

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  16. KB article suggestion based on keywords

    KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  17. Search tickets that do not have tags

    Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Please allow EDIT and DELETE of internal notes on a ticket. If you make a mistake it is there forever!

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Auditability and compliance

    Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    69 votes

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    6 comments  ·  Admin & Core platform  ·  Admin →
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  20. Sonicwall integration

    Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    51 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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