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4716 results found
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Invoice Details
We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.
22 votes -
Addition of Custom Fields in all reports relevant to agent or devices
Dear Support,
Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.
3 votes -
Wooxoo Backup solution
Wooxoo Backup solution
1 vote -
Shouldn't have multiple contracts with the same name
You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add
1 vote -
Contracts Dates to show on tickets
Would like to easily see the beginning and end of a contract date when you add a contract to a ticket
1 vote -
Ticket Rating
Customers Feedbacks send to a specified Email Address and not at the Ticket himself.
1 vote -
Automation - script run as soon as new agent installed
As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online
11 votes -
Flexible ticket reports
The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.
2 votes -
Block Hour contract ends when there are no more hours
Block Hour Contract ends when there are no more hours
7 votes -
Ticket Summary
Have an editable summary pinned to the top of a ticket.
Useful for ticket notes, checklists, projects, master tickets etc4 votes -
ATERA AI
we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
imagine if it tells you the alarms not just showing them as a notification . i really think this will be the first in it field and i really wish that it could be donewe all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
imagine if it tells you the alarms not just showing them as a notification .…2 votes -
chat
Bind Chat to Agent, NOT the User
MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.
This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.
16 votes -
Network Scan
It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.
27 votes -
Change order of categories in general Search
Currently search returns;
Tickets, Agents, Contacts
This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.A better order would be
Contacts, Agents, Tickets1 vote -
Search; allow default search settings (eg make check boxes in search drop-down sticky
I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.
1 vote -
Third kind of note in ticket that allows requestor and techinician to see it, but no email sent.
Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.
1 vote -
allow scheduled reports to be emailed to whatever email address we'd like
scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.
1 vote -
Work From Home - Wake On Lan implementation
Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.
25 votes -
Bulk update customers
When a device was enrolled into Atera, I want to bulk update the customer.
5 votes -
Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
36 votes
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