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4754 results found
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disable file transfer
It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
Some customer can be confused to know that we have a background access to their local files8 votes -
'New device added' alert
It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!
8 votes -
Approve scripts before executing
Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
6 votes -
Display the network link speed - 100Mbps, 1GbE, 10GbE etc
I would like to see the current network connection link speed on the devices screen and also on the Auditor report.
This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!
Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!
3 votes -
Allow end users to attach files/images to tickets.
When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.
3 votes -
Network Discovery for use in pure Macintosh environments
Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.
3 votes -
Change status of Tickets which are used in Invoice
We want to set status of tickets to CLOSED if they are used in Invoice!
Cant find a matching Rule to manage this!For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!
I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
Then i can use a rule to send servey after closed ticket!1 vote -
Auto converter for the Automation policies from V1 to V2
To have a button that we can press that will convert V1 Automation Policies to V2.
We have 100s of devices running certain policies that we will need to go through and manually re-add to.If we had a button that auto-converted V1 to V2 that would be awesome.
1 vote -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
8 votes -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
8 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Server availability alert
All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)
11 votes -
Allow multiple WFH users to remotely access a computer
Currently, I can assign multiple users to a computer in work from home, but only the first assigned user can access the computer. It would be hugely beneficial if multiple users could be given access. They don't necessarily need to access the computer at the same time. But they all need the ability. And it would be helpful if there was a status notification to show when a computer is being remotely accessed.
37 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The possibility to don't monitor a specific hard drive
We have a customer how have som USB license disk.
These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.
14 votes -
Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed
Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we were not informed, would be nice
We are informed when disk space get´s critical, but not the other way round..
2 votes -
Display a pop up message before and after an automation and patch task
Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.
39 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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address format
The address format on the dashboard is backwards. In the states the address is typically:
123 street Ave
City, State, Zip
USAbut on the dashboard the format is backwards
usa
State, city, address, zip.can we get this formatted correctly?
3 votes -
order
Need to be capable to select order to run automation and scripts inside the automation.
Was told now by ATERA support that there is no order or way to select this.
For automation we need many times select the order for scripts
script1
script2
and many times will help if we had some conditions (example if server run scriptA, it workstation run scriptB)more specific
1) run a script with msiexec to remove any version of XYZ software
2) run the last version of MSI file to install XYZ software3 votes
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